If your credit union is focusing solely on the delinquency report to identify troubled members, you are ready for an upgrade! Every member who has their loan charged off made a final payment at some time. The problem is the credit union didn’t realize it was the last payment when it was made. From marketing campaigns to interdisciplinary collections involving all credit union staff to loan modifications and charge offs, this session reveals innovative ways to identify and communicate with troubled members before it’s too late.
Speaker: David Reed is an author, consultant and nationally recognized speaker. He received his undergraduate degree from Virginia Tech in 1986 and his Juris Doctorate from George Mason University School of Law in 1989. Formally, Mr. Reed was Vice President and General Counsel for Apple Federal Credit Union in Fairfax, Virginia.