Teleconference: Teller Boot Camp (Part 1)

You will want all your tellers to take part in this high impact learning experience. Recently revised, the program zeros in on six key modules that remind the teller of the importance of what they do, how they do it, what they say and how they deliver member service.

Participants will leave both workshops with plenty of “how-to” and a renewed commitment to excel on the job! 

Part One Modules
  1. Professional Maturity
    • Gain Flexibility
    • Polish Your Image
    • Reputation Management
    • Manage Your Emotions
    • Maintain Confidentiality
    • Practice Courtesy & Kindness 
  2. Follow Procedure
    • Consistency and Discipline
    • Accuracy and Consistency
    • Handle Cash Like a Pro
    • Robbery Preparedness
    • Vigilant Compliance 
  3. Scrutinize Transactions
    • Verification Concerns
    • Check Cashing Guidelines
    • Identification Rationale
    • Examining Endorsements
    • Know Your Money
    • Scams & Fraudulent Schemes 
 
Speaker: Honey Shelton has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country.  

Date 6/25/2013 9:00 AM to 11:00 AM
Location:
Your telephone
Your address
Your City, UT 84000
Contact:
mp@utahscreditunions.org
(801) 972-3400

Registration is currently not open for this event.