Bank Secrecy Act Compliance for Frontline Staff

RELEASE DATE: AUGUST 3, 2026
ESTIMATED DURATION: 75 MINUTES

Frontline staff play a critical role in a credit union’s Bank Secrecy Act (BSA) compliance program. This course focuses on key BSA-related responsibilities and issues commonly encountered by branch personnel, including:

• Currency Transaction Reports (CTRs)
• Monetary Instrument Logs (MILs)
• Wire transfer recordkeeping requirements
• Office of Foreign Assets Control (OFAC) requirements
• Identifying suspicious activity in frontline transactions

This course is one of three designed to be taken together to meet regulatory expectations that BSA training be tailored to each employee’s specific job responsibilities.

Other courses in this series include:

• All Staff Bank Secrecy Act Compliance (for all employees)
• Bank Secrecy Act Compliance for Loan and Deposit Accounts (for employees responsible for opening deposit accounts or loans)

Together, these courses provide a comprehensive, role-based approach to BSA training and help ensure your institution remains aligned with regulatory expectations.

SUBJECT MATTER EXPERT

Heather Line is the Director of Compliance Support for the three-state alliance of leagues serving credit unions in California, Nevada and Utah. In this role, she helps credit unions of all sizes navigate today’s complex regulatory environment by providing practical guidance, training and in-depth regulatory analysis. Heather brings more than 30 years of financial institution compliance experience, spanning both credit unions and banks. Over the past 16 years working with credit union leagues, she has built a reputation as a trusted advisor, dynamic trainer and a (slightly unusual) living dictionary of everything compliance. She holds the BSACS and CUCE designations from America’s Credit Unions, along with a B.A. in English – a degree she has found surprisingly valuable throughout her financial services career.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.  

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