Frontline employees serve as the first line of defense in identifying potential compliance concerns and preventing errors that could result in financial penalties or reputational harm. A solid understanding of applicable compliance requirements is essential not only to ensure accurate and consistent member service, but also to mitigate regulatory risk, protect the institution’s reputation, and safeguard member trust. This presentation provides an overview of the principal regulatory compliance matters with which frontline staff should be familiar. Rather than conducting an exhaustive review of every regulatory requirement, this session will take a focused and practical approach.
Attendees will learn:
Potential cost of noncompliance
Applicable regulations when opening accounts and processing transactions
Fair lending issues
Bank Secrecy Act requirements
