Navigating the TCPA: Compliance and Best Practices

RELEASE DATE: JANUARY 26, 2026
ESTIMATED DURATION: 75 MINUTES

This training webinar provides a comprehensive overview of the Telephone Consumer Protection Act (TCPA). Participants will explore the background and key definitions of the law, understand its core compliance requirements, and review practical best practices that can be implemented immediately. The session will also cover potential penalties for non-compliance and highlight states that have enacted their own “mini-TCPA” laws.

What You Will Learn

• The foundational elements of the TCPA, including its purpose, history, and key terminology
• Core compliance obligations and actionable best practices to reduce regulatory risk
• How federal TCPA requirements interact with state-level “mini-TCPA” laws and enforcement penalties

Who Should Attend

• Marketing and advertising staff
• Compliance and staff
• Risk management staff
• Any staff responsible for consumer consent, data management, or communication policies

MEET THE SUBJECT MATTER EXPERT

Kristen Tatlock is a dynamic, nationally recognized speaker and trusted compliance consultant with more than 36 years of hands-on experience in the credit union world. Known for her deep expertise, Kristen helps credit unions navigate the complex landscape of regulatory compliance—from advertising rules and social media policies to Regulation E, Regulation Z, the Bank Secrecy Act, Fair Lending, and just about every other compliance challenge out there.
She’s a prolific writer and editor, having authored countless articles, white papers, and compliance manuals, and she’s the creative force behind many widely used training programs. Kristen holds national certifications in Compliance and the Bank Secrecy Act and is a sought-after trainer at both national and state-level events, where she shares her knowledge with clarity, energy, and real-world insight.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.