Robbery Training for Frontline Staff

RELEASE DATE: november 10, 2025
ANTICIPATED DURATION: 60 MINUTES

Why do people rob financial institutions? Because that’s where the money is. But many robberies occur because institutions unintentionally make themselves easy targets.
This training equips frontline staff with the knowledge and skills to help safeguard employees, members, and assets. Participants will learn how robbers case a branch, practical steps to reduce vulnerability, and what actions to avoid that could escalate danger.
Protect your people. Strengthen your defenses. Build member confidence that their credit union is a safe place to do business.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citations:
12 CFR §748
NCUA Report/Security Measures to Deter Most Robbery Attempts

 

SUBJECT MATTER EXPERT:

Thompson Consulting Group, LLC provides consultative training services for financial institutions that are looking for experts with actual industry experience. With our firm, you learn to handle real-world issues using methods based on practical solutions for the community institution — unlike security firms or computer penetration companies, which only know our industry from the outside. We provide training, risk management advisory services, banking expos, community programs, and physical risk assessments.

Delivery Method: This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.