ACH Exception Processing

RELEASE DATE: JUNE 2, 2025
ANTICIPATED DURATION: 60 MINUTES

Get a clear understanding of ACH exception processing and how non-compliance can lead to rule violations and customer frustration. This webinar covers reclamations, returns, and NOCs, including tips to limit liability.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citation:

• 12 CFR 1005

SUBJECT MATTER EXPERT

Prior to joining Wespay, Carmen Murphy, VP, Education and Events, spent 24 years in the financial industry with experience at both banks and credit unions, in jobs ranging from front-line to back-office operations and culminating with over 8 years managing payment operations teams including deposit operations, cash management, project implementation, and credit cards. Carmen volunteered with Wespay on the Member Advisory Council for seven years and served as the council Chair during that time.

Carmen holds a Bachelor of Arts degree in Organizational Management from Whitworth University, a Master of Arts degree in Organizational Leadership from Gonzaga University, and the designations of Accredited ACH Professional (AAP) and Accredited Payments Risk Professional (APRP).

As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

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