Understanding who truly owns and controls member accounts is a critical component of an effective BSA/AML compliance program. In this webinar, Tyler Draffan, Compliance Specialist with ViClarity, will walk through the key requirements and expectations related to Beneficial Ownership and Member Due Diligence for credit unions. The session will cover regulatory requirements, practical application for account opening and ongoing monitoring, documentation and recordkeeping expectations, and common examiner findings. Attendees will gain practical insights to help strengthen controls, reduce risk, and maintain compliance.  This webinar is ideal for BSA/AML officers, compliance and risk management staff, frontline and member service teams involved in account opening, lending and operations personnel, audit staff, and anyone responsible for customer/member due diligence or beneficial ownership compliance.

Stop payment requests can present complex operational and legal challenges for credit unions. This session will provide a clear, practical overview of the rules governing stop payments across different types of transactions and payment channels.

We’ll begin with a discussion of stop payment rights under the Uniform Commercial Code (UCC), including how members can request stop payments on checks they have written, applicable timeframes, and the legal effect of those requests. We’ll then contrast those rules with stop payments involving credit union-issued instruments, such as teller’s checks and cashier’s checks, where the ability to stop payment is far more limited and subject to different legal standards.

The session will also cover stop payment protections for electronic funds transfers under Regulation E, including timing requirements and member rights when attempting to stop preauthorized or recurring payments.

Finally, we’ll walk through key operational considerations, including how members may request stop payments, the credit union’s obligation to act on those requests, and best practices for documenting and maintaining stop payment orders to ensure compliance and reduce risk.

Whether you work in operations, compliance, or member service, this webinar will help you navigate stop payment requests with confidence and consistency.

What if curiosity was the secret ingredient to stronger teams, deeper connections, and better communication? Dr. Pham will guide your audience through thought-provoking exercises that challenge assumptions, spark authentic dialogue, and build bridges across differences. Attendees won’t just listen—they’ll actively engage in meaningful conversations that shift perspectives and inspire action.

Expect:

Interactive exercises to strengthen communication skills

A-ha moments that challenge the way we see ourselves and others

A high-energy, laughter-filled session that sticks

Who is the Ignite Series for? The Ignite Series is designed to enhance your leadership skills and help you become your best leader. It will be valuable to anyone in your organization who leads a team, from the frontline to the CEOs.

Rising delinquency and household financial stress require a disciplined, compliant collections strategy. This session focuses on practical techniques for improving contact rates, increasing recoveries, managing hardship situations, and using data to prioritize accounts. Participants will learn how to balance empathy with performance while reducing credit and compliance risk.

This session will cover:

Increase recoveries while reducing regulatory and reputational risk

Analyze current delinquency trends and portfolio stress indicators

Improve contact strategies and payment negotiation techniques

Segment accounts using data-driven prioritization methods

Manage hardship and workout programs compliantly