At the heart of every credit union is a relationship of special trust—a fiduciary bond where members rely on the discretion and expertise of employees and volunteers. This session explores the critical intersection of legal mandates and ethical standards, providing a comprehensive overview of the duties of Care, Loyalty, and Obedience. Attendees will learn how to balance the interests of individual members with the welfare of the membership as a whole, specifically addressing how to navigate complex scenarios where clear regulations may not exist. Gain the tools needed to uphold your overriding duty: guarding the assets and confidence of the members you serve.

Attendees will learn:

Potential liability for failure to meet fiduciary obligations

Defining fiduciary duty

Fiduciary responsibilities of staff, management, and volunteers

Join fellow credit union HR and Org Development staff for a networking lunch designed to spark meaningful conversation and peer connection. Lunch will be provided, and the discussion topics will be guided by attendees, giving participants the opportunity to share challenges, exchange ideas, and learn from one another’s experiences.

Please RSVP to Antonia Scott at as@utahscreditunions.org if you’d like to attend.

Lunch will be provided at the Association’s offices in Salt Lake City.

This on-demand eTrain provides a practical overview of the Flood Disaster Protection Act and applicable regulation requirements for credit unions. Please join Farren Home-Lovell, Compliance Specialist with ViClarity, as she covers when flood insurance is required, how to review and rely on flood determinations, borrower notice requirements, escrow and force-placement obligations, private flood insurance considerations, and common examiner hot spots. Attendees will walk away with a clearer understanding of regulatory expectations and how to apply them in day-to-day operations.

This course is well-suited for lending and mortgage staff, loan processors and underwriters, compliance and risk management professionals, audit staff, and anyone responsible for flood insurance compliance or examiner preparation.

This program will assist you with Code of Federal Regulations, Title 12 / Chapter VII / Subchapter A / Part 760

Join fellow credit union operations staff for a networking lunch designed to spark meaningful conversation and peer connection. Lunch will be provided, and the discussion topics will be guided by attendees, giving participants the opportunity to share challenges, exchange ideas, and learn from one another’s experiences.

Please RSVP to Antonia Scott at as@utahscreditunions.org if you’d like to attend.

Lunch will be provided at the Association’s offices in Salt Lake City.

Registration now open!

Join your credit union Association at the 2026 Volunteer Summit, happening September 25–26 in the breathtaking mountain town of Park City, Utah. This event brings together credit union board members, CEOs and volunteers from Utah, California, and Nevada for two days of connection, collaboration, and leadership development.

Engage with fellow leaders, exchange ideas, and enjoy the scenic beauty of Park City while gaining practical and ready-to-implement insights to bring back to your credit union.

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For Board Chairs and CEOs only, we have an exclusive pre-summit meeting. This Friday, the daytime Board Chair/CEO pre-meeting is loaded with presenters with information just for you. You can add this pre-summit meeting to your Volunteer Summit registration or attend just this pre-summit meeting.

The world’s upside down. People are anxious, uncertain, and looking to you for direction. You’re used to going from problem to solution in 2.2 seconds—but right now, everything just feels heavy.

This talk is for the leaders who can admit the load is getting hard to carry… and still have to keep going.

Because real resilience doesn’t look flawless—it looks shaky, human, and still in motion.

We’ll explore six ways to reinforce your resilience so you can stay steady without pretending you’re fine. This isn’t about staying tough. It’s about leading through the mess with grace, grit, and honesty, and showing your people how to do it too.

Who is the Ignite Series for? The Ignite Series is designed to enhance your leadership skills and help you become your best leader. It will be valuable to anyone in your organization who leads a team, from the frontline to the CEOs.

Join fellow credit union collections staff for a networking lunch designed to spark meaningful conversation and peer connection. Lunch will be provided, and the discussion topics will be guided by attendees, giving participants the opportunity to share challenges, exchange ideas, and learn from one another’s experiences.

Please RSVP to Antonia Scott at as@utahscreditunions.org if you’d like to attend.

Lunch will be provided at the Association’s offices in Salt Lake City.

Dinner & Advocacy Update: How the Upcoming Election Could Impact Credit Unions

Join us for an evening of dinner and industry insight. Following dinner, Rusty Cannon, CEO of the Utah Credit Union Association, will provide an overview of advocacy and the upcoming midterm election. Rusty will share his perspective on how election outcomes could influence the credit union industry, key policy issues to watch, and why continued advocacy matters for credit unions and their members.

Dinner & Advocacy Update: How the Upcoming Election Could Impact Credit Unions

Join us for an evening of dinner and industry insight. Following dinner, Rusty Cannon, CEO of the Utah Credit Union Association, will provide an overview of advocacy and the upcoming midterm election. Rusty will share his perspective on how election outcomes could influence the credit union industry, key policy issues to watch, and why continued advocacy matters for credit unions and their members.

Standard Entry Class (SEC) codes serve as the fundamental framework for the ACH Network, dictating the specific legal and operational rules that govern every entry you process. You will gain valuable insights into how these three-character codes define mandatory requirements for authorization methods, addenda records, and account-type compliance, empowering you to navigate the complexities of the Nacha Operating Rules with confidence.

The supervisory committee plays a critical role in governance and oversight. This session outlines standard statutory duties, audit expectations, independence requirements, and best practices for effective oversight. Committee members and board leaders will gain clarity on their responsibilities and how to strengthen internal controls, risk monitoring, and accountability.

This session will cover:

Implement practical governance best practices

Clarify statutory and regulatory duties of the supervisory committee

Strengthen audit oversight and internal control monitoring

Define independence expectations and reporting protocols

Improve collaboration between the board, management, and auditors

Dinner & Advocacy Update: How the Upcoming Election Could Impact Credit Unions

Join us for an evening of dinner and industry insight. Following dinner, Rusty Cannon, CEO of the Utah Credit Union Association, will provide an overview of advocacy and the upcoming midterm election. Rusty will share his perspective on how election outcomes could influence the credit union industry, key policy issues to watch, and why continued advocacy matters for credit unions and their members.

Dinner & Advocacy Update: How the Upcoming Election Could Impact Credit Unions

Join us for an evening of dinner and industry insight. Following dinner, Rusty Cannon, CEO of the Utah Credit Union Association, will provide an overview of advocacy and the upcoming midterm election. Rusty will share his perspective on how election outcomes could influence the credit union industry, key policy issues to watch, and why continued advocacy matters for credit unions and their members.

A well-designed compliance program is foundational to a credit union’s safety, soundness, and member trust—but building and maintaining one can feel overwhelming amid evolving regulations, examiner expectations, and operational demands.  In this webinar, Crystal Streeper, Director of League Services with ViClarity, will walk through the core components of an effective credit union compliance program and how they work together in practice. This session will focus on turning regulatory requirements into a structured, sustainable framework that supports day-to-day operations, governance, and exam readiness.

This webinar is designed for:

Board Members seeking a clearer understanding of compliance oversight

Compliance Officers and Compliance Teams

Risk Management and Internal Audit Professionals

Operations, Lending, and Deposit Services Leaders

Executive Management

New or aspiring compliance professionals

Frontline employees serve as the first line of defense in identifying potential compliance concerns and preventing errors that could result in financial penalties or reputational harm. A solid understanding of applicable compliance requirements is essential not only to ensure accurate and consistent member service, but also to mitigate regulatory risk, protect the institution’s reputation, and safeguard member trust. This presentation provides an overview of the principal regulatory compliance matters with which frontline staff should be familiar. Rather than conducting an exhaustive review of every regulatory requirement, this session will take a focused and practical approach.

Attendees will learn:

Potential cost of noncompliance

Applicable regulations when opening accounts and processing transactions

Fair lending issues

Bank Secrecy Act requirements

Understanding who truly owns and controls member accounts is a critical component of an effective BSA/AML compliance program. In this webinar, Tyler Draffan, Compliance Specialist with ViClarity, will walk through the key requirements and expectations related to Beneficial Ownership and Member Due Diligence for credit unions. The session will cover regulatory requirements, practical application for account opening and ongoing monitoring, documentation and recordkeeping expectations, and common examiner findings. Attendees will gain practical insights to help strengthen controls, reduce risk, and maintain compliance.  This webinar is ideal for BSA/AML officers, compliance and risk management staff, frontline and member service teams involved in account opening, lending and operations personnel, audit staff, and anyone responsible for customer/member due diligence or beneficial ownership compliance.

Stop payment requests can present complex operational and legal challenges for credit unions. This session will provide a clear, practical overview of the rules governing stop payments across different types of transactions and payment channels.

We’ll begin with a discussion of stop payment rights under the Uniform Commercial Code (UCC), including how members can request stop payments on checks they have written, applicable timeframes, and the legal effect of those requests. We’ll then contrast those rules with stop payments involving credit union-issued instruments, such as teller’s checks and cashier’s checks, where the ability to stop payment is far more limited and subject to different legal standards.

The session will also cover stop payment protections for electronic funds transfers under Regulation E, including timing requirements and member rights when attempting to stop preauthorized or recurring payments.

Finally, we’ll walk through key operational considerations, including how members may request stop payments, the credit union’s obligation to act on those requests, and best practices for documenting and maintaining stop payment orders to ensure compliance and reduce risk.

Whether you work in operations, compliance, or member service, this webinar will help you navigate stop payment requests with confidence and consistency.

Registration opening soon!

The Quantum Group Conference is a one-day event designed exclusively for professionals from small credit unions. This interactive conference features educational presentations focused on the unique opportunities and challenges facing small credit unions, along with dedicated time for networking, peer-to-peer collaboration, and meaningful discussion. Open to association members at no charge as a dues-supported benefit, the Quantum Group Conference provides a valuable opportunity to learn, share ideas, and strengthen connections with colleagues from across the industry.

Join fellow credit union Lending staff for a networking lunch designed to spark meaningful conversation and peer connection. Lunch will be provided, and the discussion topics will be guided by attendees, giving participants the opportunity to share challenges, exchange ideas, and learn from one another’s experiences.

Please RSVP to Antonia Scott at as@utahscreditunions.org if you’d like to attend.

Lunch will be provided at the Association’s offices in Salt Lake City.

Join us for the third and final webinar in our Account Administration series. This session builds on the foundational and intermediate topics covered earlier in the year and focuses on some of the more complex and sensitive situations credit unions encounter when administering member accounts.

In this advanced-level program, we will explore key rules, risks, and operational considerations that arise when dealing with fiduciary relationships, deceased members, and dormant funds. These topics often involve multiple layers of legal, regulatory, and procedural requirements, making it essential for credit union staff to understand how to handle them correctly and consistently.

First Amendment Auditors are individuals who attempt to enter and remain on city or public property to record your employees, officials, and operations, or to engage in other expressive conduct. They claim to be testing your knowledge of First Amendment rights and are well known for directly confronting and recording law enforcement officers on duty. Their goal is to record how your employees respond to their recording and to see if you violate their first amendment rights. They often engage in verbal tactics to “rattle,” “bait,” “anger,” or “surprise” your employee or official to illicit a “recordable response.” They record from areas that are publicly accessible and any action taken by your employee to challenge or prevent them from recording may become grounds for a lawsuit and/or the video may be placed on YouTube for public viewing. They have challenged employees at banks, restaurants, city halls, and government facilities among other locations. This session provides common sense guidelines on how to properly respond to these frustrating and potentially volatile confrontations.

What if curiosity was the secret ingredient to stronger teams, deeper connections, and better communication? Dr. Pham will guide your audience through thought-provoking exercises that challenge assumptions, spark authentic dialogue, and build bridges across differences. Attendees won’t just listen—they’ll actively engage in meaningful conversations that shift perspectives and inspire action.

Expect:

Interactive exercises to strengthen communication skills

A-ha moments that challenge the way we see ourselves and others

A high-energy, laughter-filled session that sticks

Who is the Ignite Series for? The Ignite Series is designed to enhance your leadership skills and help you become your best leader. It will be valuable to anyone in your organization who leads a team, from the frontline to the CEOs.

Rising delinquency and household financial stress require a disciplined, compliant collections strategy. This session focuses on practical techniques for improving contact rates, increasing recoveries, managing hardship situations, and using data to prioritize accounts. Participants will learn how to balance empathy with performance while reducing credit and compliance risk.

This session will cover:

Increase recoveries while reducing regulatory and reputational risk

Analyze current delinquency trends and portfolio stress indicators

Improve contact strategies and payment negotiation techniques

Segment accounts using data-driven prioritization methods

Manage hardship and workout programs compliantly