Effective Collections Techniques

Rising delinquency and household financial stress require a disciplined, compliant collections strategy. This session focuses on practical techniques for improving contact rates, increasing recoveries, managing hardship situations, and using data to prioritize accounts. Participants will learn how to balance empathy with performance while reducing credit and compliance risk.

This session will cover:

Increase recoveries while reducing regulatory and reputational risk

Analyze current delinquency trends and portfolio stress indicators

Improve contact strategies and payment negotiation techniques

Segment accounts using data-driven prioritization methods

Manage hardship and workout programs compliantly