RELEASE DATE: MAY 13, 2024
ANTICIPATED DURATION: 60 MINUTES

This program is intended especially for non-management staff.

Most states require or encourage employers to provide training to supervisory employees on sexual harassment prevention and abusive conduct awareness. Training employees on sexual harassment prevention in the workplace is arguably the first and foremost best practice in preventing legal risks associated with sexual harassment.  Our sexual harassment prevention and abusive conduct awareness training course meets and exceeds all federal and state legal regulations for compliance.

Topics include

• the gender spectrum
• reproductive health decision making
• bystander intervention
• abusive conduct awareness
• workforce diversity and inclusion
• online harassment
• and much more

Be prepared when your examiners ask for proof of your employee’s Sexual Harassment Prevention and Abusive Conduct Awareness Training!

This program satisfies: Federal Title VII of the Civil Rights Act of 1964

If at any time you feel like you need to talk to someone, you can call the National Sexual Assault Hotline at 1-800-656-HOPE.

MEET THE SUBJECT MATTER EXPERTS

Robert L. Wenzel, is a partner in the law office of Atkinson, Andelson, Loya, Ruud & Romo, specializing in employment law and personnel and labor relations matters, such as sexual harassment, discrimination, wrongful termination, and wage and hour issues.  He handles employment litigation, advises clients in drafting contracts and agreements, and assists in general human resources matters. Mr. Wenzel is well known to Southern California credit union chapters and other organizations around the country as an expert on labor and employment issues.  He has conducted hundreds of training sessions and seminars and has lectured at numerous conventions.

Jonathan Judge, is a partner in the law office of Atkinson, Andelson, Loya, Ruud & Romo, and regularly advises employers on various labor and employment law matters, including drug testing, mass layoffs (WARN), sexual harassment, discrimination, paid sick leave, and leaves of absence.  Mr. Judge is lead editor of the firm’s employment law blog and private labor and employment client alerts.

RELEASE DATE: MAY 13, 2024
ANTICIPATED DURATION: 120 MINUTES

This program is intended especially for Managers and Supervisors.

Most states require or encourage employers to provide training to supervisory employees on sexual harassment prevention and abusive conduct awareness. Training employees on sexual harassment prevention in the workplace is arguably the first and foremost best practice in preventing legal risks associated with sexual harassment.  Our sexual harassment prevention and abusive conduct awareness training course meets and exceeds all federal and state legal regulations for compliance.

Topics include

• the gender spectrum
• reproductive health decision making
• bystander intervention
• abusive conduct awareness
• workforce diversity and inclusion
• online harassment
• and much more

Be prepared when your examiners ask for proof of your employee’s Sexual Harassment Prevention and Abusive Conduct Awareness Training!

This program satisfies: Federal Title VII of the Civil Rights Act of 1964

If at any time you feel like you need to talk to someone, you can call the National Sexual Assault Hotline at 1-800-656-HOPE.

MEET THE SUBJECT MATTER EXPERTS

Robert L. Wenzel, is a partner in the law office of Atkinson, Andelson, Loya, Ruud & Romo, specializing in employment law and personnel and labor relations matters, such as sexual harassment, discrimination, wrongful termination, and wage and hour issues.  He handles employment litigation, advises clients in drafting contracts and agreements, and assists in general human resources matters. Mr. Wenzel is well known to Southern California credit union chapters and other organizations around the country as an expert on labor and employment issues.  He has conducted hundreds of training sessions and seminars and has lectured at numerous conventions.

Jonathan Judge, is a partner in the law office of Atkinson, Andelson, Loya, Ruud & Romo, and regularly advises employers on various labor and employment law matters, including drug testing, mass layoffs (WARN), sexual harassment, discrimination, paid sick leave, and leaves of absence.  Mr. Judge is lead editor of the firm’s employment law blog and private labor and employment client alerts.

RELEASE DATE: MAY 13, 2024
ANTICIPATED DURATION: 60 MINUTES

While FinCEN provided additional guidance to provide banking services to hemp-related businesses, there have been no updates relating to banking marijuana-related entities since 2014. This session will do a deep dive into the risk considerations for banking all risk levels of marijuana customers from growers to dispensaries to employees of those entities and will point out considerations senior management and board members should keep in mind if deciding to bank a marijuana-related business (MRB). As the number of states with some form of legalized cannabis product grows, the need to align your policy and procedures with your board’s appetite for risk grows. We will provide an overview of a risk-based cannabis program and demonstrate how to align risk with current regulatory guidance.

Learning Objectives:

• Learn what risks to consider when banking MRBs
• Review pricing strategies for MRB accounts
• Discuss third-party considerations

MEET THE SUBJECT MATTER EXPERT

Wipfli brings the curiosity needed to uncover what’s been overlooked. Our ingenuity helps create unexpected results. Our team of more than 3,200 associates works together to bring integrated solutions to turn data into insights, to optimize workflows, to increase margins and to transform through digital innovation. Others see problems. We see possibilities.

Our people are eternal students, bringing cross-industry experience and creativity to help clients see beyond today’s most complex business challenges.

ANTICIPATED DURATION: 70 MINUTES
RELEASE DATE: MAY 20, 2024

More and more credit unions are moving toward online account opening. Whether your credit union is new to electronic banking or has been doing it for years, are you confident that you are fully in compliance? What policies and procedures should you and your credit union have in place to minimize compliance and fraud risk when you open new member accounts online?

Your Bank Secrecy Act compliance risk escalates when a new member comes to your credit union through the Internet instead of in person. There are also regulations like Truth-in-Savings and Privacy that require disclosures at account opening that need to be considered. This session is designed to give you the guidelines that should be included in your policies and procedures to control your risk without sacrificing new member convenience.

You’ll get the answers to these questions and more:

• What’s a digital signature and is it binding?
• Should you accept electronic copies of identification?
• Do the rules change for checking OFAC, CIP, and CDD when you open an account online?
• When should you make new deposit funds available? When must you make them available?
• When and how should you provide required disclosures?

MEET THE SUBJECT MATTER EXPERT:

Aux is a CUSO (Credit Union Service Organization) located in Lakewood, Colorado, near Denver. Our company has been around since 1992, originally founded to assist credit unions with shared branching and service centers. Although we have evolved over the past two decades into something much more complex and diverse, one thing remains the same: our core reason for existence. We are here to help the people “who help the people,” as the old credit union saying goes – to help credit unions help their members.

RELEASE DATE: MAY 20, 2024
ANTICIPATED DURATION: 60 MINUTES

The board of directors is responsible for the direction and control of the credit union. To properly perform its duties, it must design an effective process to receive information, understand risk an act decisively.   This session will review best practices for keeping the board updated and informed of relevant risk levels, credit union performance as well as news from the financial services marketplace.

After the session, you will be able to:

• Understand board duties and responsibilities (both FCU and states?)
• Recognize adequate risk management and reporting processes
• Design effective board meetings; from packages to minutes
• Evaluate effective information flow and reporting structures
• Appreciate examiner expectations

MEET THE SUBJECT MATTER EXPERT

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC.  Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee.

A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections.  He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

RELEASE DATE: JUNE 10, 2024
ESTIMATED DURATION: 90 MINUTES

This comprehensive training session is designed to educate employees, managers, and organizational leaders on the importance of fostering respectful workplaces free from discrimination and harassment. The training will cover legal frameworks, proactive strategies, and positive behaviors to promote inclusivity and prevent incidents of discrimination and harassment.

Atkinson, Adelson, Loya, Ruud & Romo employment attorneys aim to empower participants with the knowledge and tools needed to contribute to a workplace culture that values diversity, promotes inclusivity, and prevents discrimination and harassment. Ultimately, fostering a respectful workplace benefits both employees and the organization as a whole. Highlight topics include:

•  Federal | State Law Protections
•  Forms of Discrimination
•  Religious Accommodation
•  Disparate Impact | Disparate Treatment
•  ADEA | ADA | GINA
•  Sexual Harassment
•  Bullying | Abusive Conduct | Bystander
•  Bias | Gender Spectrum
•  Reproductive Decsionmaking

MEET THE PRESENTER(S)

Robert Wenzel is a senior partner with Atkinson, Andelson, Loya, Ruud & Romo and represents a diverse clientele. Mr. Wenzel focuses his practice on employment law and defense of management involving labor and employment claims such as sexual harassment, discrimination, wrongful termination, and wage and hour. He represents clients in hundreds of employment litigation cases. He also advises clients in drafting contracts and agreements and assists in general human resources matters.

Jonathan Judge is a partner with Atkinson, Andelson, Loya, Ruud & Romo where he advises employers in various labor and employment law matters, including drug testing, mass layoffs (WARN), disparate impact analysis, immigration compliance, trade secrets, privacy, technology in the workplace, piece rate compensation, municipal and state sick leave, local, state and federal minimum wage law, and the Patient Protection and Affordable Care Act (PPACA).

RELEASE DATE: JUNE 10, 2024
ESTIMATED DURATION: 100 MINUTES

This comprehensive training session covers the entire employee lifecycle, guiding HR professionals, managers, and organizational leaders through every stage from recruitment to termination. Participants will gain insights into best practices, legal considerations, and strategies for handling employee onboarding, discipline, performance management, and lawful termination procedures.
Atkinson, Adelson, Loya, Ruud & Romo employment attorneys aim to empower participants with the knowledge skills to navigate the complexities of the entire employee lifecycle. Highlight topics include:

• Beginning the Employment Relationship
• Documenting Employee Performance
• Proper Performance Evaluations
•  Performance Documentation Tips
•  Ending the Employment Relationship

MEET THE PRESENTER(S)

Robert Wenzel is a senior partner with Atkinson, Andelson, Loya, Ruud & Romo and represents a diverse clientele. Mr. Wenzel focuses his practice on employment law and defense of management involving labor and employment claims such as sexual harassment, discrimination, wrongful termination, and wage and hour. He represents clients in hundreds of employment litigation cases. He also advises clients in drafting contracts and agreements and assists in general human resources matters.

Jonathan Judge is a partner with Atkinson, Andelson, Loya, Ruud & Romo where he advises employers in various labor and employment law matters, including drug testing, mass layoffs (WARN), disparate impact analysis, immigration compliance, trade secrets, privacy, technology in the workplace, piece rate compensation, municipal and state sick leave, local, state and federal minimum wage law, and the Patient Protection and Affordable Care Act (PPACA).

RELEASE DATE: JUNE 10, 2024
ESTIMATED DURATION: 90 MINUTES

This training session will provide comprehensive insights into managing leaves of absence, addressing disabilities, and implementing reasonable accommodations. Participants will gain Insight into employees’ rights and employers’ obligations under FMLA and other relevant leave laws, reasonable accommodation, and the ADA. Highlight topics include:

•  Federal | State Disability Law
•  Discrimination avoidance
•  FMLA
•  Pregnancy Leaves
•  Reasonable Accommodation | Interactive Accommodation Process

MEET THE PRESENTER(S)

Robert Wenzel is a senior partner with Atkinson, Andelson, Loya, Ruud & Romo and represents a diverse clientele. Mr. Wenzel focuses his practice on employment law and defense of management involving labor and employment claims such as sexual harassment, discrimination, wrongful termination, and wage and hour. He represents clients in hundreds of employment litigation cases. He also advises clients in drafting contracts and agreements and assists in general human resources matters.

Jonathan Judge is a partner with Atkinson, Andelson, Loya, Ruud & Romo where he advises employers in various labor and employment law matters, including drug testing, mass layoffs (WARN), disparate impact analysis, immigration compliance, trade secrets, privacy, technology in the workplace, piece rate compensation, municipal and state sick leave, local, state and federal minimum wage law, and the Patient Protection and Affordable Care Act (PPACA).

RELEASE DATE:  JUNE 17, 2024
ESTIMATED DURATION: 80 MINUTES

Financial elder exploitation costs older Americans an estimated $35 billion every year. Too many seniors and adult dependents find themselves vulnerable to frequent financial exploitation and overreach. Credit unions can find themselves torn between their duty to preserve member privacy and their desire to protect vulnerable members from greedy exploitation.

You can do your part to protect the elderly by reporting suspected cases. This webinar will share your possible legal requirements as well as how to spot and prevent financial elder abuse.

MEET THE SUBJECT MATTER EXPERT:

Patty Presta, AAP, NCP, Vice President of Professional Development Events – Patty Presta, AAP, NCP is Vice President of Professional Development Events at WesPay and has conducted ACH training since 1994. Her responsibilities include training financial institutions through live workshops, webinars, and webcasts, as well as consulting on such topics as ACH Origination, Risk Management, Elder Financial Abuse, Human Trafficking and other electronic payment-related issues. Patty has taught at many industry conferences including NACHA’s Payments Conferences and Payments Institute.

As an innovative payments association, Wespay is dedicated to guiding members through the ever-evolving payments industry with education, information, advisory and advocacy services. Our dedicated team partners with financial institutions, fintech companies, third-party payment providers and organizations that supply payment services related to operations and compliance, risk management and fraud, as well as payments strategy and planning.

As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

RELEASE DATE: JUNE 24, 2024 
ANTICIPATED DURATION: 60 MINUTES

TRID stands for TILA-RESPA Integrated Disclosure rule. TRID guidelines are designed to help borrowers understand the terms costs associated with of their loan more clearly before closing.

This course explains the specialized TRID rules related to the terms and costs, along with important timing requirements and other restrictions, for certain consumer-purpose mortgage loans. The course clarifies the types of loans that are covered by TRID, as well as the specific requirements for a TRID loan application, and describes the proper use, delivery to the borrower, and revision of the Loan Estimate and Closing Disclosure. This is an introductory level course.

What You’ll Learn

• Loans covered by the TRID Rule
• Covered Transactions
• What is a “TRID” Loan Application
• The Loan Estimate & Closing Disclosure Concepts
• Changed Circumstances
• Limits on Closing Cost Increases

MEET THE SUBJECT MATTER EXPERT:

Aux is a CUSO (Credit Union Service Organization) located in Lakewood, Colorado, near Denver. Our company has been around since 1992, originally founded to assist credit unions with shared branching and service centers. Although we have evolved over the past two decades into something much more complex and diverse, one thing remains the same: our core reason for existence. We are here to help the people “who help the people,” as the old credit union saying goes – to help credit unions help their members.

RELEASE DATE:  JULY 8, 2024
ESTIMATED DURATION: 60 MINUTES

Wire Transfers continue to be an integral payment option for corporations and consumers alike. Get a clear understanding of the wire payments network and how they are settled and transmitted. Transaction flow will also be covered.

This is a basic to intermediate session intended for individuals new to wire operations, front line staff and individuals wanting to learn more about wire transfers.

MEET THE SUBJECT MATTER EXPERT:

Prior to joining Wespay, Carmen Murphy, VP, Education and Events, spent 24 years in the financial industry with experience at both banks and credit unions, in jobs ranging from front-line to back-office operations and culminating with over 8 years managing payment operations teams including deposit operations, cash management, project implementation, and credit cards. Carmen volunteered with Wespay on the Member Advisory Council for seven years and served as the council Chair during that time.

Carmen holds a Bachelor of Arts degree in Organizational Management from Whitworth University, a Master of Arts degree in Organizational Leadership from Gonzaga University, and the designations of Accredited ACH Professional (AAP) and Accredited Payments Risk Professional (APRP).

RELEASE DATE:  JULY 15, 2024
ESTIMATED DURATION: 60 MINUTES

Risk assessments are an essential element of overall risk management along with providing the basis for many of your policies, plans, and programs like your information security program, audit program, and business continuity plan.  The basis for the risk assessment mandated by GLBA in 2000 was initially thought to be oriented to IT, thus the requirement for an IT Risk Assessment after all it is the IT examiners that are evaluating it.  However, today the focus has shifted to an enterprise-wide information security risk assessment that encompasses the entire organization where IT is a key component.  Needless to say the change in nomenclature and focus has created some confusion and the fact that the regulators do not prescribe to any specific format, only content, many organizations are finding their assessment being criticized during their exams and audits.   A properly structured enterprise-wide information security risk assessment will not only help you focus your resources and budget dollars where they are needed, but also provide the basis for your information security program and audit program.  The right approach will also get you off to a running start on your business continuity risk assessment as well.

This presentation will provide an approach for developing an enterprise-wide information security risk assessment and a framework that can be adapted to the other numerous risk assessments now required.

If you have asked these questions, then this session is for you:

• What is meant by enterprise-wide?
• Where do I start?
• Can I outsource the risk assessment?
• Is there an approved format or template?

Objectives:

• Understanding the difference between IT and enterprise-wide risk assessments
• Simplifying the approach
• Developing a matrix

MEET THE SUBJECT MATTER EXPERT

Susan Orr is a leading financial services expert with vast regulatory, risk management, and security best practice knowledge and expertise. During her 14-year tenure as an examiner, Susan held numerous lead positions including Regional IT Examination Specialist, Special Assistant to the Regional Director, Special Assistant to the Director of DSC, and Special Assistant to the Vice Chairman of the FDIC. Susan was also a lead instructor for the FDIC’s technology school and was instrumental in key industry initiatives such as the FDIC E-Risk Strategic Initiatives Risk Monitoring Committee, the Chicago Region Interagency Technology Group, and the Federal Financial Institutions Examination Council (FFIEC) IT Handbook rewrites.

Prior to launching her consulting practice, Susan was Vice President of Regulatory Compliance for an Internet security company where she advised staff, customers, and partners on regulation, security, and risk management.

RELEASE DATE: JULY 22, 2024
ESTIMATED DURATION: 90 MINUTES

The Investment Basics webinar will provide an overview of the current investment market along with recent credit union investment portfolio trends for both large and small credit unions. We will discuss permissible investments for credit unions and do a deeper dive into some of the key characteristics of those investments. The webinar will also discuss some investment portfolio strategies that credit unions can use to lower risk and or increase the yield from their investment portfolio. Finally, we will also discuss best practices for risk reporting and key parameters for investment policies.

MEET THE SUBJECT MATTER EXPERT

As manager of Brokerage Services, Jonathan Jackson is responsible for leading the activities of the Brokerage Services division and managing the registered representatives of CU Investment Solutions, LLC. This includes the sales of securities, issuance and placement of certificates of deposit, sales of Catalyst share certificates, placement of subordinated debt issuances, and the placement of loan participations.

Prior to leading the Brokerage Services division, Jonathan has served as an advisor with Catalyst Strategic Solutions. In this role he assisted client credit unions in meeting their goals in the areas of financial management, ALM analysis, investment portfolio analysis and strategic planning.

Prior to joining the Catalyst Strategic Solutions team, Jonathan acquired extensive fixed income market and portfolio management experience through 12 years with the retail and institutional fixed income desks at TD Ameritrade.

RELEASE DATE: JULY 29, 2024
ESTIMATED DURATION: 60 MINUTES

Learners will walk away with an understanding of: Current IT security threats; how bad guys look for weaknesses to operate in ways you may have never imagined; what path’s bad guys are taking to find flaws they can manipulate; fraud statistics, security awareness tips; fraud prevention and detection tips, including internal control recommendations.

MEET THE SUBJECT MATTER EXPERT:

Jeremiah Baker is a respected authority in the cybersecurity community, recognized for his expertise, ethical approach, and dedication to helping organizations stay ahead of the ever-evolving cyber threat landscape. He remains passionate about educating and empowering individuals and organizations to take control of their cybersecurity posture and build a more secure future.

RELEASE DATE: AUGUST 5, 2024
ESTIMATED DURATION: 90 MINUTES

Are you aware of the ways lending can be used to facilitate money laundering? If you thought the Bank Secrecy Act was limited to cash transactions, this webinar provides all the information you need to fulfill your BSA and OFAC duties as a loan professional. Even if you are aware of different money laundering and suspicious activity scenarios to look out for, this webinar will help keep you informed and up to date. With over 62 reasons for filing a Suspicious Activity Report, you know that at least several of them involve auto lending, credit cards, real estate lending. Because those in the lending or underwriting department often have more time with the applicant/consumer, they are uniquely positioned to spot unusual or suspicious activity. Seasoned veterans and even newbies have been known to identify irregularities during the loan process.

Attendees should include loan officers, loan managers, underwriters, loan support staff, branch management, audit and compliance.

MEET THE PRESENTER

Mary-Lou Heighs founded Compliance Plus, Inc. to help credit unions with the always changing world of compliance.  She joined the credit union movement in 1989 and has worked as a loan officer, marketer, collector as well as almost every position within credit unions.  After working in credit unions, she transitioned to the Research and Information department for the California Credit Union League where she provided compliance assistance to all California and Nevada Credit unions.  As President of Compliance Plus, Inc. Mary-Lou now provides compliance training all over the country for various Leagues and credit unions nationwide.

RELEASE DATE: AUGUST 5, 2024
ESTIMATED DURATION: 90 MINUTES

Although Bank Secrecy Act compliance was NOT on the list of Supervisory priorities for NCUA last year, it continues to remain a hot topic for examinations. This webinar takes you through the requirements of
BSA and OFAC as they apply to frontline personnel. In this webinar we look at the responsibilities from account opening to reporting transactions and suspicious activity. It provides lists of red flags for frontline positions.

This webinar is geared to frontline staff, call center employees, branch management,  audit and compliance.

MEET THE PRESENTER

Mary-Lou Heighs founded Compliance Plus, Inc. to help credit unions with the always changing world of compliance.  She joined the credit union movement in 1989 and has worked as a loan officer, marketer, collector as well as almost every position within credit unions.  After working in credit unions, she transitioned to the Research and Information department for the California Credit Union League where she provided compliance assistance to all California and Nevada Credit unions.  As President of Compliance Plus, Inc. Mary-Lou now provides compliance training all over the country for various Leagues and credit unions nationwide.

RELEASE DATE: AUGUST 5, 2024
ESTIMATED DURATION: 90 MINUTES

If the day-to-day responsibility of managing or handling the credit union’s BSA, AML, CFT and/or OFAC programs fall squarely on your shoulders, this program is specifically for you. This training is designed to pick up where staff training leaves off. We cover new developments (hello FinCEN database!), enforcement actions, guidance and alerts as well as FinCEN’s newly released analysis on identity theft SARs. Each of the specific responsibilities of your roles will be examined. We will also be addressing compliance with OFAC requirements.

This webinar is designed for anyone with direct responsibility for CTRs, SARs, BSA investigations, Risk Assessments; Audit, Compliance, and Branch managers and anyone desiring more in depth knowledge of the BSA requirements are also encouraged to view this webinar.

MEET THE PRESENTER

Mary-Lou Heighs founded Compliance Plus, Inc. to help credit unions with the always changing world of compliance.  She joined the credit union movement in 1989 and has worked as a loan officer, marketer, collector as well as almost every position within credit unions.  After working in credit unions, she transitioned to the Research and Information department for the California Credit Union League where she provided compliance assistance to all California and Nevada Credit unions.  As President of Compliance Plus, Inc. Mary-Lou now provides compliance training all over the country for various Leagues and credit unions nationwide.

RELEASE DATE: AUGUST 5, 2024
ESTIMATED DURATION: 60 MINUTES

Although probably not at the top of your priority list as a credit union volunteer, the requirements of the Bank Secrecy Act must be taken very seriously by the credit union and staff. The Board of Directors is ultimately responsible for the Bank Secrecy Act and Office of Foreign Assets Control  (OFAC) programs, the Supervisory Committee must ensure that the policies set by the Board are being followed. This program is tailored to meet regulator expectations regarding the role of volunteers with these mandatory programs the credit union is required to follow. In this program you will learn about the need to create a “Culture of Compliance” from the top down, understand the need for proper designation of a qualified compliance officer, and the importance of providing adequate resources.

This webinar was created for all credit union volunteers: Board, Credit Committee, Supervisory Committee;  Credit union support staff who do not handle member transactions may also benefit from the information presented here.

MEET THE PRESENTER

Mary-Lou Heighs founded Compliance Plus, Inc. to help credit unions with the always changing world of compliance.  She joined the credit union movement in 1989 and has worked as a loan officer, marketer, collector as well as almost every position within credit unions.  After working in credit unions, she transitioned to the Research and Information department for the California Credit Union League where she provided compliance assistance to all California and Nevada Credit unions.  As President of Compliance Plus, Inc. Mary-Lou now provides compliance training all over the country for various Leagues and credit unions nationwide.

RELEASE DATE: AUGUST 5, 2024
ESTIMATED DURATION: 60 MINUTES

Determining a capital target for a credit union is an important and complicated process. The capital evaluation process includes regulatory requirements which establish minimum capital requirements designed to ensure public confidence in the banking system.  Beyond that, the responsibly for a credit union’s capital planning and analysis process rests with the credit union’s board of directors and senior management.  So it is helpful to ask, what level of capital your credit union would choose absent capital regulation.  This session is designed to provide information on how capital adequacy can be determined and enhance your ability to discuss capital adequacy and capital planning with the regulator.

MEET THE SUBJECT MATTER EXPERT

The training session is conducted by Steve Farrar.  Steve spent 32 years with the National Credit Union Administration and currently provides consulting services to credit unions. During his time with NCUA, Steve served as the Vice President of Central Liquidity Facility, as Loss Risk Analysis Officer for the Office of Examination and Insurance, a Corporate Credit Union Examiner, and was a Problem Case Officer/Examiner.  After retirement from NCUA he served as the CFO for a Large NCUA Conservatorship and currently provides consulting to credit unions across the country.

RELEASE DATE: AUGUST 12, 2024
ESTIMATED DURATION: 60 MINUTES

Every credit union needs to identify the risks they face, and implement internal controls to mitigate losses. But where does the Board of Directors fit into the process? We will discuss the risk management process credit unions must follow, and help you gain an understanding of the role the Board must play.

MEET THE SUBJECT MATTER EXPERT

Susan Landauer is a certified public accountant, with over 35 years of experience in the accounting and the financial services industry, most recently focusing for 20 years on forensic investigations. These forensic investigations include the tracing of hidden assets, net worth evaluations, embezzlements, and marriage and partnership dissolutions. She has qualified and testified as an expert witness in both federal and local courts. 

 Susan began her career with a big four accounting firm. She then worked for seven years at one of the nation’s top ten banking institutions, where she functioned as the Vice President and Financial Controller of the Trust subsidiaries and Private Banking department. Susan was then the Senior Vice President of the New York State Credit Union League.  

RELEASE DATE: AUGUST 26, 2024
ESTIMATED DURATION: 60 MINUTES

In this session, we’ll delve into the critical role of AI data in shaping the future of credit unions, focusing on the use of predictive analytics to transform raw data into actionable insights. You’ll learn about the latest trends in AI and data analytics, with a spotlight on practical use cases demonstrating how credit unions can leverage their existing data to predict member needs, enhance product development, and drive loan or member growth. Whether you’re looking to refine your marketing strategies, enhance acquisition efforts, or boost engagement, this session will provide the tools and insights necessary for success in an increasingly data-driven world. Don’t miss this opportunity to redefine the way your credit union utilizes AI data for a competitive edge in your marketplace.

MEET THE SUBJECT MATTER EXPERT

Hilary A. Reed is a credit union industry thought leader, speaker, and expert in the fields of strategic marketing, branding, automation, and AI/data analytics, and has been involved in the credit union movement for nearly two decades. Prior to co-founding EmpowerFi, Reed served as SVP of Marketing for a credit union in the Philadelphia area for over a decade, and in 2015 was honored for her commitment to the field of marketing and was named the CUNA Marketing Professional of the Year. Drawing on decades of industry experience, Hilary and her firm help make marketing and data more actionable, accessible, and understandable – and personally, she thrives on helping organizations and their leaders embrace change, think bigger, and achieve organic growth by way of innovative thinking.

RELEASE DATE: AUGUST 26, 2024
ESTIMATED DURATION: 60 MINUTES

In this comprehensive session, we will outline a strategic blueprint to guide your credit union through the nuances of leveraging AI technologies to their fullest potential. By the end of this session, you will have a clear roadmap for building and implementing a data strategy that not only prepares your credit union for the AI revolution but also sets the stage for sustained growth and success in the digital age. Whether you’re just starting your AI journey or looking to refine your existing strategy, this webinar will equip you with the insights and tools needed to thrive in the rapidly evolving financial landscape.

MEET THE SUBJECT MATTER EXPERT

Hilary A. Reed is a credit union industry thought leader, speaker, and expert in the fields of strategic marketing, branding, automation, and AI/data analytics, and has been involved in the credit union movement for nearly two decades. Prior to co-founding EmpowerFi, Reed served as SVP of Marketing for a credit union in the Philadelphia area for over a decade, and in 2015 was honored for her commitment to the field of marketing and was named the CUNA Marketing Professional of the Year. Drawing on decades of industry experience, Hilary and her firm help make marketing and data more actionable, accessible, and understandable – and personally, she thrives on helping organizations and their leaders embrace change, think bigger, and achieve organic growth by way of innovative thinking.

RELEASE DATE: SEPTEMBER 16, 2024
ESTIMATED DURATION: 60 MINUTES

Regulation Z protects people when they use consumer credit.

Consumer credit includes but is not limited to:

• Mortgage loans and Reverse mortgages
• Home equity lines of credit
• Open-end credit
• Installment loans

The regulation covers topics such as:

• Annual percentage rates
• Credit card disclosures
• Periodic statements
• Mortgage loan servicing and appraisal requirements

While Regulation Z is not a new rule, it still proves to be very complex to understand and follow. Join Crystal Streeper with ViClarity, to review our regulators updates, problematic items within the rule, and a breakdown of understanding the regulations’ purpose.  Register today!

MEET THE SUBJECT MATTER EXPERT:

Crystal Sagum has over 14 years of experience in the financial industry, specializing in credit union operations, lending, and compliance. Currently a Compliance officer with ViClarity, Crystal provides state and regulatory compliance assistance and training to our affiliated credit union leagues and partners in California/Nevada along with various credit unions nationwide. At ViClarity, we support credit unions with a variety of services and solutions that tackle governance, risk, and compliance management, so you can stay focused on your mission to improve the financial wellbeing of your members and communities.

RELEASE DATE:  SEPTEMBER 30, 2024
ESTIMATED DURATION: 60 MINUTES

Financial thieves are always looking for cracks in today’s payment systems. Some typical schemes include phishing, spoofing, and identity theft. This webinar will help you develop effective anti-fraud policies and procedures to mitigate risk and protect your financial institution.

MEET THE SUBJECT MATTER EXPERT:

Patty Presta, AAP, NCP, Vice President of Professional Development Events – Patty Presta, AAP, NCP is Vice President of Professional Development Events at WesPay and has conducted ACH training since 1994. Her responsibilities include training financial institutions through live workshops, webinars, and webcasts, as well as consulting on such topics as ACH Origination, Risk Management, Elder Financial Abuse, Human Trafficking and other electronic payment-related issues. Patty has taught at many industry conferences including NACHA’s Payments Conferences and Payments Institute.

As an innovative payments association, Wespay is dedicated to guiding members through the ever-evolving payments industry with education, information, advisory and advocacy services. Our dedicated team partners with financial institutions, fintech companies, third-party payment providers and organizations that supply payment services related to operations and compliance, risk management and fraud, as well as payments strategy and planning.

As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

RELEASE DATE: OCTOBER 7, 2024
ESTIMATED DURATION: 60 MINUTES

Stop that check! (or ACH or debit card transaction) What is the credit union’s responsibility for addressing requests to place a stop payment? Who has the authority to place a stop payment? Does it make a difference if it is a cashier’s or teller’s check?  What is the credit union’s liability if it fails to honor a properly placed stop? These are just some of the issues we tackle in this webinar, along with the timing requirements, return reasons and many other aspects related to stopping payment on thesder items.

This webinar is intended for anyone who deals with stop payment requests : tellers, member serve representatives, branch managers; call center representatives, back-office employees, audit and compliance.

MEET THE PRESENTER

Mary-Lou Heighs founded Compliance Plus, Inc. to help credit unions with the always changing world of compliance.  She joined the credit union movement in 1989 and has worked as a loan officer, marketer, collector as well as almost every position within credit unions.  After working in credit unions, she transitioned to the Research and Information department for the California Credit Union League where she provided compliance assistance to all California and Nevada Credit unions.  As President of Compliance Plus, Inc. Mary-Lou now provides compliance training all over the country for various Leagues and credit unions nationwide.

RELEASE DATE: NOVEMBER 4, 2024
ESTIMATED DURATION: 60 MINUTES

The purpose of Regulation E is to protect consumers when they use electronic fund and remittance transfers.

Electronic fund and remittance transfers include but are not limited to:

• ATMs
• Direct Deposit
• Gift cards
• Telephone transfers

The regulation covers topics such as:

• Disclosure of fees and limits
• Error correction resolution procedures
• Liability
• Receipts

Join ViClarity’s Jennifer Adkisson, for a training session on Regulation E, where she will guide you through essential aspects of the Electronic Fund Transfer Act. Discover the scope of covered transactions and consumer rights, ensuring a solid grasp of disclosure requirements and error resolution procedures. Stay up-to-date with recent changes and amendments to this crucial regulation. Geared towards compliance officers, operations managers, and frontline team members, this training provides practical insights and tools to navigate the complexities of electronic fund transfers effectively. Elevate your understanding of Regulation E, safeguard consumer rights, and enhance your institution’s compliance practices. Register today!

RELEASE DATE: NOVEMBER 18, 2024
ESTIMATED DURATION: 60 MINUTES

The goal of this course is to help Credit Union staff and security personnel to consider ways to prevent robberies at their facilities as well as to keep them and the members safe from traumatizing experiences caused by a robbery.

Safety Measures 

From 2003 to the present, Credit Union robberies have been on the decline. Law enforcement credits it to there being better safety measures in place. Things like robbery deterrence signs, security cameras, panic buttons and silent alarms, bullet-resistant glass, and barriers. Safety Measures that will be address include:

• Visibility & Lighting
• Secure Entry/Exit Points
• Cash Management
• Regular Security Audits

Training and Preparation

Training and preparation are valuable for deterrence. Developing and regularly rehearsing robbery response procedures ensure that staff members know what to do in case of a robbery, including how to activate alarms, provide descriptions of suspects, and help law enforcement. Get your repetitions in before you need to use them. In this section we will discuss:

• Listen with your eyes
• 40 Bits vs 20 Million Bits of Information
• Complying With Robbers’ Demands
• Activate Emergency Protocols
• Collaborate with Law Enforcement
• As We Train So Shall We Fight

Techniques to Prevent a Robbery

Prevention techniques are not limited to physical security measures. We will discuss techniques you can practice to prevent a robbery once the robber is in the credit union. In this section we will discuss:

• 2022 Partial Bank/ Credit Union Stats
• Understanding Human Nature Response
• Become Likeable
• Community Engagement
• Conversation not Interrogation
• Body Language

MEET THE SUBJECT MATTER EXPERT

Troy Smith is a Negotiation Instructor and Coach at The Black Swan Group, he is a retired San Antonio Police Department officer who spent 23 years with the department, including 22 years in specialized units—such as the SWAT/Crisis Negotiators team and the U.S. Marshals’ Fugitive Task Force. During his career, Troy was involved in more than 300 hostage negotiations, including 270 as a lead negotiator. He never lost any of them.  

RELEASE DATE:  DECEMBER 2, 2024
ESTIMATED DURATION: 60 MINUTES

Telephone etiquette still matters in today’s digital world. The ability to be professional and effective over the telephone is a must-have skill set. In this fast-paced and solution-filled program, participants will discover how to be professional, confident, and productive over the phone and much more!

• Sharpen your communication skills and avoid misunderstandings
• Discover how to compensate for the loss of body language
• Master strategies for diffusing angry callers while keeping your cool
• Leverage simple tools to exude professionalism
• Discover the words to choose and the words to lose that make difficult calls easier

Delivered with Pamela’s signature high-energy, humor, and a dash of neuroscience, participants will leave with powerful new tools, increased self-awareness, and an action plan for success, even with the difficult callers.

MEET THE SUBJECT MATTER EXPERT

As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application.  With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.

Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.

RELEASE DATE:  DECEMBER 9, 2024
ESTIMATED DURATION: 60 MINUTES

In today’s digital age, written communication skills are more important than ever, especially when it comes to email. Join us for an insightful webinar where we delve into the nuances of effective written communication, with a special focus on email correspondence spanning various age groups.

• The fundamentals of written communication: Explore the basic principles of clear, concise, and effective writing that form the foundation of all communication, including emails.
• Understanding generational communication differences: Gain valuable insights into the diverse communication preferences and styles across different generations, including Baby Boomers, Gen X, Millennials, and Gen Z.
• Bridging the generation gap in email communication: Learn practical strategies for tailoring your email messages to resonate with recipients from different age groups, ensuring your messages are well-received and understood by all.
• Email Best Practices: Discover tools tips and techniques that help ensure professionalism and effectiveness in email communication.
• Words to Choose and Words to Lose: Identify common language pitfalls and poor choices and learn what to use instead so emails are positive, inclusive, and effective.

Equip yourself with the skills and strategies needed to excel in written communication, particularly in the context of email correspondence across generations. Whether you’re a seasoned professional or just starting your career, this webinar will provide valuable insights to enhance your communication effectiveness and build stronger connections in today’s diverse workplace.

MEET THE SUBJECT MATTER EXPERT

As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application.  With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.

Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.