Event Type eTrain Webinars
December
02dec9:00 amTelephone Etiquette and Excellence for Today's Digital World
Event Details
RELEASE DATE: DECEMBER 2, 2024ESTIMATED DURATION: 60 MINUTES Telephone etiquette still matters in today’s digital world. The ability to
Event Details
RELEASE DATE: DECEMBER 2, 2024
ESTIMATED DURATION: 60 MINUTES
Telephone etiquette still matters in today’s digital world. The ability to be professional and effective over the telephone is a must-have skill set. In this fast-paced and solution-filled program, participants will discover how to be professional, confident, and productive over the phone and much more!
- Sharpen your communication skills and avoid misunderstandings
- Discover how to compensate for the loss of body language
- Master strategies for diffusing angry callers while keeping your cool
- Leverage simple tools to exude professionalism
- Discover the words to choose and the words to lose that make difficult calls easier
Delivered with Pamela’s signature high-energy, humor, and a dash of neuroscience, participants will leave with powerful new tools, increased self-awareness, and an action plan for success, even with the difficult callers.
MEET THE SUBJECT MATTER EXPERT
As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application. With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.
Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.
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Time
December 2, 2024 9:00 am(GMT-07:00)
Organizer
Event Details
RELEASE DATE: DECEMBER 9, 2024ESTIMATED DURATION: 60 MINUTES In today’s digital age, written communication skills are more important than
Event Details
RELEASE DATE: DECEMBER 9, 2024
ESTIMATED DURATION: 60 MINUTES
In today’s digital age, written communication skills are more important than ever, especially when it comes to email. Join us for an insightful webinar where we delve into the nuances of effective written communication, with a special focus on email correspondence spanning various age groups.
- The fundamentals of written communication: Explore the basic principles of clear, concise, and effective writing that form the foundation of all communication, including emails.
- Understanding generational communication differences: Gain valuable insights into the diverse communication preferences and styles across different generations, including Baby Boomers, Gen X, Millennials, and Gen Z.
- Bridging the generation gap in email communication: Learn practical strategies for tailoring your email messages to resonate with recipients from different age groups, ensuring your messages are well-received and understood by all.
- Email Best Practices: Discover tools tips and techniques that help ensure professionalism and effectiveness in email communication.
- Words to Choose and Words to Lose: Identify common language pitfalls and poor choices and learn what to use instead so emails are positive, inclusive, and effective.
Equip yourself with the skills and strategies needed to excel in written communication, particularly in the context of email correspondence across generations. Whether you’re a seasoned professional or just starting your career, this webinar will provide valuable insights to enhance your communication effectiveness and build stronger connections in today’s diverse workplace.
MEET THE SUBJECT MATTER EXPERT
As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application. With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.
Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.
more
Time
December 9, 2024 9:00 am(GMT-07:00)
