Call Center Security

RELEASE DATE: june 16, 2025
ANTICIPATED DURATION: 60 MINUTES

Criminals view “Call Centers” as the weakest link in the security armor of financial institutions!  It is easy for the social engineer because they don’t have to enter your bank—they can email, chat, or call you on the phone.  No one will have their picture, so the worst that can happen to them is for you to hang up.  If your institution prides itself on customer service, not knowing the techniques that organized crime employs, you will take losses.  We will show you how call center attacks are designed and review actual case histories that educate everyone to the intricacies of this evolving wave of call center attacks. 

SUBJECT MATTER EXPERT

Barry Thompson is a nationally recognized subject matter expert, consultant, and former banker, with over 40 years of service to the financial institution industry. Barry’s financial services career spanned 22 years before he “retired” to establish Thompson Consulting Group, LLC, his consulting firm that assists financial institutions in competing more effectively by providing services specifically targeted to risk management and security. During his career, he served as executive vice president, senior vice president, treasurer, compliance officer, and security officer. In these positions, he has worked in or managed operations, accounting, investments, mortgage processing, and special assignments and has worked with architects and contractors in remodeling and designing institution facilities. Barry has investigated embezzlement cases, identity fraud cases, check kites, and almost all possible criminal incidents against financial institutions. As a security officer, Barry handled over 900 security cases. He has been involved with investigations and prosecutions on the federal, state, and local levels and has testified before grand juries, county courts, bankruptcy courts, family courts, and the New York State Supreme Court.

Thompson Consulting Group, LLC provides consultative training services for financial institutions that are looking for experts with actual industry experience. With our firm, you learn to handle real-world issues using methods based on practical solutions for the community institution — unlike security firms or computer penetration companies, which only know our industry from the outside. We provide training, risk management advisory services, banking expos, community programs, and physical risk assessments.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

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