Shaping the Future of Collections with Fraud Prevention

RELEASE DATE: MARCH 24, 2025
ANTICIPATED DURATION: 60 MINUTES

The collections landscape is evolving, and credit unions need the right strategies to stay ahead. In this session, Michael Pupil, VP, Collections Business Unit at Eltropy, will explore proven approaches for leveraging automation, offering empathetic payment options, and strengthening cybersecurity—key areas that drive collections success.

You’ll gain actionable insights to improve operational efficiency, enhance member engagement, and future-proof your collections strategy. Whether you’re refining your approach or looking for new ways to improve results, this session will provide practical guidance you can implement anytime.

What You’ll Learn:

1. Leverage Automation to Drive Efficiency – Streamline collections processes, reduce delinquency rates, and free up your team to focus on high-value member interactions.
2. Engage Members Through Digital Channels – Use text messaging, payment portals, and other digital tools to improve response rates and create a seamless collections experience.
3. Strengthen Cybersecurity and Build Member Trust – Learn how to protect member data, prevent cyber threats, and create a secure digital experience that gives members confidence in their interactions.
4. Balance Empathy with Operational Excellence – Offer flexible payment plans and personalized options that meet members where they are—building trust while achieving your business goals.
5. Prepare for the Future of Collections – Stay ahead of industry shifts and explore how AI and other emerging tools can create better outcomes for your team and your members.

This session is designed to help credit unions navigate the challenges of collections with confidence—whenever you’re ready to optimize your strategy.

SUBJECT MATTER EXPERT

Michael Pupil serves as VP of Collections at Eltropy, where he guides credit unions and community banks in building collections practices that put empathy and digital convenience first. Drawing from over 20 years of expertise in financial services, IT, and software, he champions Eltropy’s AI-powered unified conversations platform to make past-due account management more human and effective. A sought-after industry speaker at CUCP, GoWest, and NWCUCA, Michael shares practical insights on building member loyalty through flexible, understanding approaches to financial challenges. LinkedIn

Eltropy is the leading unified conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution — all while maintaining the highest standards of security and compliance. Using Eltropy’s platform, CFIs can connect with and service their members and customers anytime, anywhere via Text, Chat, Video, Voice — all integrated into a single platform. For more information, please visit eltropy.com.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.