Telephone Etiquette and Excellence for Today's Digital World

RELEASE DATE:  DECEMBER 2, 2024
ESTIMATED DURATION: 60 MINUTES

Telephone etiquette still matters in today’s digital world. The ability to be professional and effective over the telephone is a must-have skill set. In this fast-paced and solution-filled program, participants will discover how to be professional, confident, and productive over the phone and much more!

• Sharpen your communication skills and avoid misunderstandings
• Discover how to compensate for the loss of body language
• Master strategies for diffusing angry callers while keeping your cool
• Leverage simple tools to exude professionalism
• Discover the words to choose and the words to lose that make difficult calls easier

Delivered with Pamela’s signature high-energy, humor, and a dash of neuroscience, participants will leave with powerful new tools, increased self-awareness, and an action plan for success, even with the difficult callers.

MEET THE SUBJECT MATTER EXPERT

As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application.  With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.

Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.