AI-Infused Collections: A Smarter Way to Engage Members & Improve Recovery

Struggling with rising delinquency rates and inefficient collections processes? AI is transforming every stage of collections—from preventing delinquencies with smart reminders to automating outreach, optimizing repayment plans, and refining strategies with real-time insights.

Join us to learn how AI-driven messaging, automation, and analytics can help your team improve recovery rates while making debt repayment easier for members. Walk away with a clear, actionable framework to modernize your collections strategy and reduce operational strain.

Don’t miss this chance to see how leading credit unions are using AI to collect more—while calling less.

SUBJECT MATTER EXPERT

Michael Pupil serves as VP of Collections at Eltropy, where he guides credit unions and community banks in building collections practices that put empathy and digital convenience first. Drawing from over 20 years of expertise in financial services, IT, and software, he champions Eltropy’s AI-powered unified conversations platform to make past-due account management more human and effective. A sought-after industry speaker at CUCP, GoWest, and NWCUCA, Michael shares practical insights on building member loyalty through flexible, understanding approaches to financial challenges. LinkedIn

Eltropy is the leading unified conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution — all while maintaining the highest standards of security and compliance. Using Eltropy’s platform, CFIs can connect with and service their members and customers anytime, anywhere via Text, Chat, Video, Voice — all integrated into a single platform. For more information, please visit eltropy.com.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

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