Relationship Officer

We are currently seeking a Relationship Officer to join our Credit Union family.
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Utah Power Credit Union’s mission is “to create financial power with our members by providing excellent value and lifelong relationships.” Our success in fulfilling this mission comes from our employees, who are intelligent, caring, solution makers that think beyond transactions, act generously, and celebrate possibilities.

As important as it is for Utah Power Credit Union to build quality relationships with our members, it is equally important that employees feel valued. Employees receive competitive compensation and benefits, including a 401(k) and a separate pension, paid holidays, and personal time off.

Relationships are what define Utah Power Credit Union’s success.

The Relationship Officer creates, maintains, and builds relationships throughout the entire organization.

They are flexible and empathetic solution creators
They understand the complexity of others’ expectations
They are proactive and set the standard for creating a rewarding experience for everyone
Responsibilities

Assists members with opening and closing accounts
Works with cardholders to resolve disputes and adjusts accounts as needed
Processes transactions
Communicates with members by phone, in person, and online
Identifies opportunities to present products or services to members
Maintains member account information on a computer system and ensures that appropriate records are maintained
Acts as liaison between members and departments
Assists management and others on projects
Resolves issues and improves the Credit Union’s overall image and member satisfaction
Provides caring, courteous, trustworthy, and professional service to members