Description

RELEASE DATE: APRIL 21, 2025
ANTICIPATED DURATION: 60 MINUTES

There’s a popular saying in compliance, “if it isn’t documented, it didn’t happen.”   We need to retain evidence of account ownership, opt-ins and opt-outs, account transactions, error resolution, the list goes on.  Anything and everything we do could be challenged at some point and we may need to defend our actions. We also need to be able to restore account balances and other information in the event of a disaster – either natural or man-made. That is why developing and maintaining a record retention program is vital to credit union operations.

This session will cover:

• Rules and regulations of record retention
• Developing a record retention program
• Record retention guidelines
• Best practices

SUBJECT MATTER EXPERT

Jamin Carlisle has 15 years of experience in banking and credit union compliance as well as the Credit Union Compliance Expert (CUCE) and BSA Compliance Specialist (BSACS) certifications. His primary areas of expertise include BSA/AML, vendor management, disaster recovery, and staff training. In addition to in-house credit union compliance experience, he has served on planning committees for fraud awareness and elder abuse conferences and given presentations to local community colleges, high schools, and community groups.

Aux is a CUSO (Credit Union Service Organization) located in Lakewood, Colorado, near Denver. Our company has been around since 1992, originally founded to assist credit unions with shared branching and service centers. Although we have evolved over the past two decades into something much more complex and diverse, one thing remains the same: our core reason for existence. We are here to help the people “who help the people,” as the old credit union saying goes – to help credit unions help their members.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: APRIL 21, 2025
ANTICIPATED DURATION: 60 MINUTES

Credit union mergers have become a defining feature of today’s financial services landscape. As the pace of mergers accelerates, they are increasingly used as a strategic tool by both credit unions and regulators. However, navigating the merger process requires a deep understanding of its complexities, challenges, and opportunities.  Mergers are highly regulated, and even minor missteps can lead to costly delays, wasted resources, or jeopardize the entire transaction. For credit unions, understanding the potential benefits, addressing common pitfalls, and managing the technical aspects are essential to ensuring a successful outcome.  This session will provide a comprehensive exploration of the merger process, offering insights into its strategic potential, practical considerations, and regulatory requirements.

SUBJECT MATTER EXPERT

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC.  Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee. A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections.  He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

Description

RELEASE DATE: April 28, 2025
ANTICIPATED DURATION: 60 MINUTES

Gain a clear understanding of the federal SAFE Act requirements and what they mean for mortgage loan originators (MLOs) and real estate lending professionals in credit unions. This webinar will provide a high-level overview of licensing requirements, NMLS registration, and ongoing compliance obligations. Designed for MLOs, compliance officers, and lending teams, this session will outline key regulatory expectations and best practices for maintaining compliance. Attendees will learn how to navigate their obligations effectively and avoid regulatory pitfalls. Don’t miss this opportunity to strengthen your understanding of SAFE Act compliance and its impact on your lending operations.

SUBJECT MATTER EXPERT:

Tiffany Villagomez is a Compliance Officer with ViClarity. Her credit union career started in 2013 and she has held many roles within the industry, from frontline teller to executive administrative assistant, to compliance specialist and compliance officer. She has also supported the credit union movement by serving as a Chapter Board Member and Young Professional alum for the league in the great state of Texas. Tiffany has extensive knowledge in board governance, operations, BSA and regulatory compliance. She currently provides state and regulatory compliance assistance and training to ViClarity’s affiliated leagues and partners, helping credit unions nationwide.
ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

Delivery Method: This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: APRIL 28, 2025
ANTICIPATED DURATION: 60 MINUTES

The payments industry continues to evolve with changes in speed and technology. Those changes come with risk and new regulatory compliance demands. This webinar is a high-level overview of the changing regulations impacting the payments industry this year.

SUBJECT MATTER EXPERT

Jim Petkovits is Vice President of Education for Wespay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to Wespay members through in-person workshops, webinars and in-house training. Prior to joining Wespay, Jim was the ACH Education and Training Manager for the Northwest Clearing House Association (NWCHA) since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds both an Accredited ACH Professional (AAP) and National Check Professional (NCP) accreditation.

As an innovative payments association, Wespay is dedicated to guiding members through the ever-evolving payments industry with education, information, advisory and advocacy services. Our dedicated team partners with financial institutions, fintech companies, third-party payment providers and organizations that supply payment services related to operations and compliance, risk management and fraud, as well as payments strategy and planning. 

As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: MAY 5, 2025
ANTICIPATED DURATION: 60 MINUTES

Building on the topics covered in Contracts 101, the Contracts 102 course covers additional key contractual provisions, including performance, warranties, limitations of liability, and termination of contracts.   This is a “high-level” course that will provide suggested language and valuable examples.

Specifically, we’re going to cover:

• The importance of term and termination clauses;
• Termination for cause and termination for convenience (full and limited);
• Deconversion costs and limitations;
• The “ins and outs “of Service Level Agreements, including remedies;
• The importance of including a Performance Warranty;
• The right way to allow for product/service testing, correction, and acceptance of deliverables;
• Whether you need source code escrow for licensed software;
• What software warranties a vendor should provide;
• Limitation of liability issues; and
• Understanding the need for and the differences between indemnity, mutual indemnity, infringement indemnity, and third-party claims indemnity.

SUBJECT MATTER EXPERT

As Managing Partner of Okun Loritz LLP, attorney Dan Loritz assists the firm’s clients with bond/insurance claims, business and consumer deposit and lending documentation, contract review and negotiation, regulatory compliance, employment law and personnel issues, and privacy matters. Dan is a frequent speaker at credit union industry events concerning legal and compliance topics and is the author of numerous publications. Prior to practicing law, Dan worked as a personal banking officer at a major California bank. He is a member of the State Bar of California and the Financial Institutions Committee of the State Bar of California.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: MAY 5, 2025
ANTICIPATED DURATION: 120 MINUTES

 Our subject matter expert is working on creating a program description for this title. Please check back soon for more details.

SUBJECT MATTER EXPERT

Moore, Brewer & Wolfe, a Professional Corporation specializes in serving the legal needs of credit unions and credit union service organizations throughout the United States. With over 400 clients, the firm represents credit unions with assets ranging from less than one million to more than ten billion dollars, and organizations ranging from start-ups to established multi-state enterprises. With our robust team of attorneys, ours is one of the largest law firms dedicated to providing legal services to credit unions and credit union service organizations.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.  

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: MAY 5, 2025
ANTICIPATED DURATION: 60 MINUTES

Our subject matter expert is working on creating a program description for this title. Please check back soon for more details.

SUBJECT MATTER EXPERT

Moore, Brewer & Wolfe, a Professional Corporation specializes in serving the legal needs of credit unions and credit union service organizations throughout the United States. With over 400 clients, the firm represents credit unions with assets ranging from less than one million to more than ten billion dollars, and organizations ranging from start-ups to established multi-state enterprises. With our robust team of attorneys, ours is one of the largest law firms dedicated to providing legal services to credit unions and credit union service organizations.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.  

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: MAY 12, 2025
ANTICIPATED DURATION: 60 MINUTES

As an introduction to ACH, this webinar will cover the essentials, including a brief history, how the transactions flow and settlement process works, and various standard entry class codes. This class is designed for new ACH operators, front-line staff, and anyone interested in learning more about ACH.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citation:

• 12 CFR 1005

SUBJECT MATTER EXPERT

Prior to joining Wespay, Carmen Murphy, VP, Education and Events, spent 24 years in the financial industry with experience at both banks and credit unions, in jobs ranging from front-line to back-office operations and culminating with over 8 years managing payment operations teams including deposit operations, cash management, project implementation, and credit cards. Carmen volunteered with Wespay on the Member Advisory Council for seven years and served as the council Chair during that time.

Carmen holds a Bachelor of Arts degree in Organizational Management from Whitworth University, a Master of Arts degree in Organizational Leadership from Gonzaga University, and the designations of Accredited ACH Professional (AAP) and Accredited Payments Risk Professional (APRP).

As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

 EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: MAY 19, 2025
ANTICIPATED DURATION: 60 MINUTES

Our subject matter expert is working on creating a program description for this title. Please check back soon for more details.

SUBJECT MATTER EXPERT

Thompson Consulting Group, LLC provides consultative training services for financial institutions that are looking for experts with actual industry experience. With our firm, you learn to handle real-world issues using methods based on practical solutions for the community institution — unlike security firms or computer penetration companies, which only know our industry from the outside. We provide training, risk management advisory services, banking expos, community programs, and physical risk assessments.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 2, 2025
ANTICIPATED DURATION: 60 MINUTES

Get a clear understanding of ACH exception processing and how non-compliance can lead to rule violations and customer frustration. This webinar covers reclamations, returns, and NOCs, including tips to limit liability.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citation:

• 12 CFR 1005

SUBJECT MATTER EXPERT

Prior to joining Wespay, Carmen Murphy, VP, Education and Events, spent 24 years in the financial industry with experience at both banks and credit unions, in jobs ranging from front-line to back-office operations and culminating with over 8 years managing payment operations teams including deposit operations, cash management, project implementation, and credit cards. Carmen volunteered with Wespay on the Member Advisory Council for seven years and served as the council Chair during that time.

Carmen holds a Bachelor of Arts degree in Organizational Management from Whitworth University, a Master of Arts degree in Organizational Leadership from Gonzaga University, and the designations of Accredited ACH Professional (AAP) and Accredited Payments Risk Professional (APRP).

As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 2, 2025
ANTICIPATED DURATION: 60 MINUTES

In Contracts 103, we’ll tackle the realms of confidentiality, data security, and security breaches.

This course presents a deep dive into:

• The contractual requirements under the CPRA;
• Other confidentiality and data security provisions required under California law;
• NCUA confidentiality and data security requirements;
• Each party’s duties in the event of a security breach;
• The correct methods of destruction of confidential information;
• The audit/inspection rights that should be included in your contracts; and
• Indemnity and cost reimbursement related to security breaches.

SUBJECT MATTER EXPERT

As Managing Partner of Okun Loritz LLP, attorney Dan Loritz assists the firm’s clients with bond/insurance claims, business and consumer deposit and lending documentation, contract review and negotiation, regulatory compliance, employment law and personnel issues, and privacy matters. Dan is a frequent speaker at credit union industry events concerning legal and compliance topics and is the author of numerous publications. Prior to practicing law, Dan worked as a personal banking officer at a major California bank. He is a member of the State Bar of California and the Financial Institutions Committee of the State Bar of California.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 16, 2025
ANTICIPATED DURATION: 60 MINUTES

Our subject matter expert is working on creating a program description for this title. Please check back soon for more details.

SUBJECT MATTER EXPERT

ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 23, 2025
ANTICIPATED DURATION: 60 MINUTES

Share insurance, official advertising statement/logo, Truth in Savings and Truth in Lending advertising disclosures, Prescreens and other assorted requirements must be adhered to in the credit union’s advertising practices. Those topics and more (think UDAAP) will be tackled in this webinar. If you are involved in the development or rollout of advertisements for the credit union, this webinar is for you. Anyone involved in compliance, audit or risk management may also find it beneficial.

SUBJECT MATTER EXPERT

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training all over the country for various trade associations and financial institutions, and also speaks at numerous financial institution conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools and conducts dozens of webinars for organizations throughout the country.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 23, 2025
ANTICIPATED DURATION: 60 MINUTES

Bankruptcy filings among credit union members remain unexpectedly high, presenting unique challenges across every department—from the teller line to collections. To stay ahead, your credit union must be prepared to navigate the complexities of each filing with confidence.  Don’t risk missed collection opportunities or fall victim to costly traps set by experienced bankruptcy attorneys. With the right training and a proactive approach, you can mitigate risks, safeguard compliance, and recover more from bankrupt accounts.  This session will equip you with a thorough understanding of the bankruptcy process, focusing on practical strategies to maximize recoveries while avoiding compliance pitfalls.

SUBJECT MATTER EXPERT

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC.  Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee. A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections.  He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 30, 2025
ANTICIPATED DURATION: 60 MINUTES

Our subject matter expert is working on creating a program description for this title. Please check back soon for more details.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 30, 2025
ANTICIPATED DURATION: 60 MINUTES

Our subject matter expert is working on creating a program description for this title. Please check back soon for more details.

SUBJECT MATTER EXPERT

ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JULY 14, 2025
ANTICIPATED DURATION: 60 MINUTES

Our subject matter expert is working on creating a program description for this title. Please check back soon for more details.

SUBJECT MATTER EXPERT

Thompson Consulting Group, LLC provides consultative training services for financial institutions that are looking for experts with actual industry experience. With our firm, you learn to handle real-world issues using methods based on practical solutions for the community institution — unlike security firms or computer penetration companies, which only know our industry from the outside. We provide training, risk management advisory services, banking expos, community programs, and physical risk assessments.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.