Collector II

Ascent Credit Union is looking for a Collector II to help members get back on track. Through phone calls, in person interviews, and sometimes legal action, the Collector II collaborates with members to find the best forward solution. When necessary, this person serves as the liaison for repossession companies and appears at bankruptcy and small claims hearings.

Schedule: 9:00am to 6:00pm, Monday through Friday. This is an on-site position.

Compensation: Base wage of $20.85 – $25.00 per hour depending upon experience and qualifications.

How You Will Contribute

• Make phone calls to members to determine reasons for delinquency, analyze the financial situation of delinquent borrowers, and take appropriate action to resolve the account, including loan modifications or loan workouts.
• Counsel members concerning their financial obligations, advise of options, and ask for payment agreements.
• Ensure member files are kept updated and complete, and all required documents are filed.
  Research and analyze data on past due loan accounts, non-sufficient return items and negative share balances, and claims of fraudulent account activity.
• Use judgment and discretion within the framework of regulation, policies, and member service.
  Prepare the required documentation for assignment to collection agencies or attorney. Attend court hearings for various legal files. Recommends and assists in preparing paperwork for delinquent accounts or charged off accounts.

What You Will Bring

• Enthusiasm for helping members’ financial futures.
• Ease in talking to members who are in a financial bind by being empathetic, tactful, and solution-oriented.
• Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
• A minimum of 2 years of collection experience.
• A minimum of 2 years of experience within a financial institution in one or more of the following areas: Branch, Collections, Fraud, Loan Origination, or Call Center.

What We Offer
Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

• Annual salary reviews
• Medical, dental, and vision insurance
• Dollar for dollar match up to 5% of employees’ annual salary for 401(k) retirement plan
• no-cost life insurance
• no-cost short term and long term disability insurance
• no-cost Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home
• 13 paid holidays per year starting on your first day
• Paid vacation
• Sick leave