RELEASE DATE: SEPTEMBER 8, 2025
ANTICIPATED DURATION: 60 MINUTES

As the regulatory environment evolves, it’s crucial for credit unions to stay informed on the latest updates and ensure their practices remain compliant with FCRA requirements. Join ViClarity’s Compliance Officer Sabrina Ducksworth-Brown, NCCO as she covers FCRA key provisions, compliance requirements, recent regulatory changes and best practices for reporting and managing consumer credit information.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citations:
12 CFR §717 Appendix E. III

SUBJECT MATTER EXPERT:

Sabrina Ducksworth-Brown started her journey in the financial services field 10 years ago as a Call Center Representative for an Alaska credit union. She has also held other positions such as Escalation Specialist, Compliance Administrator, and BSA Officer for a small credit union in California. Operations and BSA are her focus areas. In her current role as a Compliance Officer with ViClarity, Sabrina provides regulatory guidance and support on a state and federal level for credit union clientele throughout the country.
ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

Delivery Method: This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: SEPTEMBER 8, 2025
DURATION: 45 MINUTES

In today’s competitive financial landscape, every conversation is a chance to champion your credit union’s value. Whether you’re at a community event, conference, or casual gathering, your ability to communicate what sets your credit union apart can spark new business, deepen relationships, and elevate your brand. This engaging and practical webinar is designed specifically for credit union professionals who want to confidently represent their institution and make every connection count.

What you’ll learn:
• Why your role as a credit union ambassador matters at networking events
• How to identify and highlight your credit union’s unique value proposition
• Step-by-step guidance to create a memorable elevator pitch
• Common networking pitfalls—and how to avoid them
• How to open conversations naturally and with confidence
• Tips for making a lasting impression in under 60 seconds
• Ways to follow up effectively and turn contacts into members or partners
Whether you’re new to networking or a seasoned pro, this session will sharpen your messaging and elevate how you “sell” your credit union—authentically and effectively.

SUBJECT MATTER EXPERT:

As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application. With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.

Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.

Delivery Method: This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: SEPTEMBER 15, 2025

ANTICIPATED DURATION: 60 MINUTES

 

Join us for this webinar on Compliance with the Truth in Savings Act (TISA) under NCUA Part 707. This regulation plays a crucial role in ensuring credit unions provide clear, accurate, and transparent information regarding deposit accounts, helping consumers make informed decisions and avoid misunderstandings.

This session will cover the essential elements of the Truth in Savings Act, including the required disclosures, advertising rules, and annual reporting obligations. Whether you are a credit union compliance officer, legal professional, or banking services manager, this webinar will help you stay on top of your TISA obligations and reduce the risk of non-compliance.

Key topics include:

• An overview of the Truth in Savings Act (TISA) and NCUA Part 707
• Detailed requirements for disclosures on deposit accounts, including annual percentage yields (APYs), fees, and terms
• Advertising rules: What’s required and what’s prohibited
• The role of periodic statements and required disclosures for specific types of accounts (e.g., savings, checking, certificates of deposit)
• Best practices for accurate reporting and avoiding common compliance mistakes
• Penalties for non-compliance and strategies to ensure ongoing adherence to TISA regulations

Our ViClarity expert will guide you through the complex landscape of TISA, providing actionable insights and practical steps to enhance your compliance program. You’ll leave with a solid understanding of your obligations and how to implement them effectively within your credit union.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citation:

NCUA 12 CFR 707

SUBJECT MATTER EXPERT:

Crystal Streeper has over 15 years of experience in the financial industry, specializing in credit union operations, lending, and compliance. Currently a Compliance officer with ViClarity, Crystal provides state and regulatory compliance assistance and training to our affiliated credit union leagues and partners with various credit unions nationwide.

ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

Delivery Method: This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.  

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: SEPTEMBER 15, 2025
DURATION: 85 MINUTES

Handling Federal payments can be challenging. This webinar will focus on enrollments, ACH payment processing, Death Notification Entries (DNE), and reclamations. We will reference the Green Book, a comprehensive guide for financial institutions that receive ACH payments from the federal Government.

SUBJECT MATTER EXPERT:

Jim Petkovits is Vice President of Education for Wespay and has over eighteen years of payments experience. Jim is responsible for developing and providing education and training to Wespay members through in-person workshops, webinars and in-house training. Prior to joining Wespay, Jim was the ACH Education and Training Manager for the Northwest Clearing House Association (NWCHA) since 2001, and a Customer Service Manager for Bank of America’s ACH Regional Processing Center in Seattle. Jim holds both an Accredited ACH Professional (AAP) and National Check Professional (NCP) accreditation.

As an innovative payments association, Wespay is dedicated to guiding members through the ever-evolving payments industry with education, information, advisory and advocacy services. Our dedicated team partners with financial institutions, fintech companies, third-party payment providers and organizations that supply payment services related to operations and compliance, risk management and fraud, as well as payments strategy and planning.

As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

Delivery Method: This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: SEPTEMBER 22, 2025
ANTICIPATED DURATION: 60 MINUTES

This session covers steps to prepare employees and managers to respond appropriately to an active shooter incident. It covers concepts endorsed by the US Department of Homeland Security and what to expect when law enforcement responds.

Including:

• What actions to take to prevent active shooter incidents
• What actions to take to prepare for an active shooter incident
• What action to take when confronted with an active shooter
• What action to take to assist responding law enforcement officials
• How to recognize potential workplace violence indicators
• How to managing the consequences of an active shooter incident

SUBJECT MATTER EXPERT:

Branch Walton is an Associate Dean of Student Services at Henley Putnam University, an on-line university specializing in intelligence, protection management, terrorism and counter-terrorism studies.  He is also currently active in training program development, management, and/or instruction for: the Miami Police Academy (Florida), Federal Law Enforcement Training Center, University of Findley, Eastern Kentucky University, South American Theft Group Intelligence Network, Miami Dade College, Broward County TRIAD, and South Florida INFRAGARD.

Branch has more than 40 years of experience in federal law enforcement, private security, and instruction.  He retired from the United States Secret Service after a 21-year career.  Assignments included Special Agent-in-Charge of a field office; instructor and Assistant Agent-in-Charge of the Office of Training; investigative and protective assignments at three field offices; and security details for Presidents Nixon, Carter, and Reagan.  Criminal investigative experience includes threat assessments as well as the investigation of and supervision of counterfeit cases. Prior to his USSS service, Branch was a commissioned officer in the U. S. Marine Corps and a special agent with the Office of Naval Intelligence.

Following his career with the Secret Service, Branch served as a Law Enforcement Coordinating Committee representative with a U.S. Attorney’s Office,  Director of Corporate Security for Cummins Engine Company, Chief of the Federal Law Enforcement Training Center’s Management Institute, as a criminal justice instructor at Indiana University at Bloomington, Indiana, and as President of the National Association for Bank Security-Profit Protection, LLC, a company specializing in security and compliance training for the banking industry.

Working through Thompson Consulting Group, LLC, Branch is a well-known speaker and author on workplace violence, executive protection, identity theft, school safety, and other security topics.  He continues to instruct at the Federal Law Enforcement Training Center’s Counter Terrorism Division and the Department of Homeland Security in the fields of physical and operations security.  He is a past or current adjunct faculty member of the criminal justice department of six universities.  Branch has authored numerous articles, two books, book chapters, and has consulted on several workplace violence training videos.

Thompson Consulting Group, LLC provides consultative training services for financial institutions that are looking for experts with actual industry experience. With our firm, you learn to handle real-world issues using methods based on practical solutions for the community institution — unlike security firms or computer penetration companies, which only know our industry from the outside. We provide training, risk management advisory services, banking expos, community programs, and physical risk assessments.

Delivery Method: This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.
Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: SEPTEMBER 22, 2025
ANTICIPATED DURATION: 60 MINUTES

The Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA) provide critical protection for members of the military and their families.  As lenders, it’s imperative that credit unions understand how to properly comply with the SCRA and MLA in order to avoid potential legal penalties and mitigate reputational risk.

This session will cover:

• Understanding SCRA and MLA
• Determining eligibility
• Which loans are covered by SCRA and MLA
• Operational considerations

SUBJECT MATTER EXPERT:

Jamin Carlisle has 15 years of experience in banking and credit union compliance as well as the Credit Union Compliance Expert (CUCE) and BSA Compliance Specialist (BSACS) certifications. His primary areas of expertise include BSA/AML, vendor management, disaster recovery, and staff training. In addition to in-house credit union compliance experience, he has served on planning committees for fraud awareness and elder abuse conferences and given presentations to local community colleges, high schools, and community groups.

Aux is a CUSO (Credit Union Service Organization) located in Lakewood, Colorado, near Denver. Our company has been around since 1992, originally founded to assist credit unions with shared branching and service centers. Although we have evolved over the past two decades into something much more complex and diverse, one thing remains the same: our core reason for existence. We are here to help the people “who help the people,” as the old credit union saying goes – to help credit unions help their members.

Delivery Method: This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: OCTOBER 27, 2025
ANTICIPATED DURATION: 60 MINUTES

The ability to easily “read” others and adapt communication to enhance effectiveness with them is crucial to building great relationships, especially with “difficult” people. In this application-rich program participants will:

• discover a powerful system for understanding self and others
• leverege a robust matrix for “reading” and understanding others
• learn how to adjust communication styles connect and engage with others
• uncover powerful strategies to enhance relationships, be more persuasive and engaging, and effectively manage conflict – even with people who are difficult
• practice applying the system in real-life scenarios

SUBJECT MATTER EXPERT:

As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application.  With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.

Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.

Delivery Method: This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: NOVEMBER 3, 2025
ANTICIPATED DURATION: 60 MINUTES

Identity Theft continues as one of the top security threats to our members and they are looking to the credit union to keep them safe.  We all know the regulations identify numerous examples of identity theft warning signs and require every credit union to have a written identity theft prevention program.   But bad guys continue to evolve and so do their technics for stealing someone’s financial identity.  It has never been more important to ensure your security program is keeping up with today’s challenges.  This session will review the components of an effective ID Theft program and offer best practices to ensure it is up to date and ready to face today’s challenges.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citations:

12 CFR 717, Appendix J

12 CFR §717.90

SUBJECT MATTER EXPERT:

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC.  Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee. A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections.  He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

Delivery Method: This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: DECEMBER 1, 2025
ANTICIPATED DURATION: 60 MINUTES

Assertive communication is the hallmark of a true professional.  In this powerful, skill-building program you will learn to communicate assertively in a variety of challenging situations. Assertive communication is a choice, one every professional can master.  In this interactive session, you will learn:

• What assertiveness is and what it is not
• How to avoid the perils and pitfalls of passive-aggressiveness
• Clever tactics to deal with the passive-aggressiveness of others
• New strategies for handling difficult conversations and conflict
• How to assertively say “no” – and not feel guilty
• Surprising words to avoid and powerful words to choose instead
• Proven language patterns to deal with requests for your time
• How to use assertive communication to maintain control of your day and productivity
• The best-kept secrets superstars use to communicate assertively to leadership
• How to build inner victory for outer communication success

Powerful, assertive communication skills yield better relationships, better productivity, decreased tension, and better team involvement.  No one wins when issues are ignored or tensions stockpiled.  Gain the must-have tools, and the words that matter, to communicate with confidence in today’s challenging workplace.

SUBJECT MATTER EXPERT:

As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application.  With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.
Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.

Delivery Method: This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 
Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.