RELEASE DATE: JUNE 2, 2025
ANTICIPATED DURATION: 60 MINUTES

In Contracts 103, we’ll tackle the realms of confidentiality, data security, and security breaches.

This course presents a deep dive into:

• The contractual requirements under the CPRA;
• Other confidentiality and data security provisions required under California law;
• NCUA confidentiality and data security requirements;
• Each party’s duties in the event of a security breach;
• The correct methods of destruction of confidential information;
• The audit/inspection rights that should be included in your contracts; and
• Indemnity and cost reimbursement related to security breaches.

SUBJECT MATTER EXPERT

As Managing Partner of Okun Loritz LLP, attorney Dan Loritz assists the firm’s clients with bond/insurance claims, business and consumer deposit and lending documentation, contract review and negotiation, regulatory compliance, employment law and personnel issues, and privacy matters. Dan is a frequent speaker at credit union industry events concerning legal and compliance topics and is the author of numerous publications. Prior to practicing law, Dan worked as a personal banking officer at a major California bank. He is a member of the State Bar of California and the Financial Institutions Committee of the State Bar of California.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 2, 2025
ANTICIPATED DURATION: 60 MINUTES

Get a clear understanding of ACH exception processing and how non-compliance can lead to rule violations and customer frustration. This webinar covers reclamations, returns, and NOCs, including tips to limit liability.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citation:

• 12 CFR 1005

SUBJECT MATTER EXPERT

Prior to joining Wespay, Carmen Murphy, VP, Education and Events, spent 24 years in the financial industry with experience at both banks and credit unions, in jobs ranging from front-line to back-office operations and culminating with over 8 years managing payment operations teams including deposit operations, cash management, project implementation, and credit cards. Carmen volunteered with Wespay on the Member Advisory Council for seven years and served as the council Chair during that time.

Carmen holds a Bachelor of Arts degree in Organizational Management from Whitworth University, a Master of Arts degree in Organizational Leadership from Gonzaga University, and the designations of Accredited ACH Professional (AAP) and Accredited Payments Risk Professional (APRP).

As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: june 16, 2025
ANTICIPATED DURATION: 60 MINUTES

Our subject matter expert is working on creating a program description for this title. Please check back soon for more details.

SUBJECT MATTER EXPERT

Thompson Consulting Group, LLC provides consultative training services for financial institutions that are looking for experts with actual industry experience. With our firm, you learn to handle real-world issues using methods based on practical solutions for the community institution — unlike security firms or computer penetration companies, which only know our industry from the outside. We provide training, risk management advisory services, banking expos, community programs, and physical risk assessments.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 16, 2025
ANTICIPATED DURATION: 60 MINUTES

Ever wonder what your examiner is thinking when they walk into your credit union? Come learn about how an examination works, what they’re looking for, and how to make sure you can avoid a finding.

SUBJECT MATTER EXPERT

Kayley Grant is a Regulatory Compliance Officer at ViClarity and has nearly a decade of experience in the world of compliance. Kayley currently assists with consulting on compliance inquiries, providing credit unions across the country with state and regulatory guidance as well as training. She also advocates for credit unions on regulatory matters and assists in expressing the credit union perspective to state and federal regulators.
Kayley received her bachelor’s degree from Wartburg College and her law degree from Drake University Law School. Kayley also earned her NCCO certification.
ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 23, 2025
ANTICIPATED DURATION: 60 MINUTES

Bankruptcy filings among credit union members remain unexpectedly high, presenting unique challenges across every department—from the teller line to collections. To stay ahead, your credit union must be prepared to navigate the complexities of each filing with confidence.  Don’t risk missed collection opportunities or fall victim to costly traps set by experienced bankruptcy attorneys. With the right training and a proactive approach, you can mitigate risks, safeguard compliance, and recover more from bankrupt accounts.  This session will equip you with a thorough understanding of the bankruptcy process, focusing on practical strategies to maximize recoveries while avoiding compliance pitfalls.

SUBJECT MATTER EXPERT

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC.  Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee. A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections.  He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 23, 2025
ANTICIPATED DURATION: 60 MINUTES

Share insurance, official advertising statement/logo, Truth in Savings and Truth in Lending advertising disclosures, Prescreens and other assorted requirements must be adhered to in the credit union’s advertising practices. Those topics and more (think UDAAP) will be tackled in this webinar. If you are involved in the development or rollout of advertisements for the credit union, this webinar is for you. Anyone involved in compliance, audit or risk management may also find it beneficial.

SUBJECT MATTER EXPERT

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training all over the country for various trade associations and financial institutions, and also speaks at numerous financial institution conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools and conducts dozens of webinars for organizations throughout the country.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

Struggling with rising delinquency rates and inefficient collections processes? AI is transforming every stage of collections—from preventing delinquencies with smart reminders to automating outreach, optimizing repayment plans, and refining strategies with real-time insights.

Join us to learn how AI-driven messaging, automation, and analytics can help your team improve recovery rates while making debt repayment easier for members. Walk away with a clear, actionable framework to modernize your collections strategy and reduce operational strain.

Don’t miss this chance to see how leading credit unions are using AI to collect more—while calling less.

SUBJECT MATTER EXPERT

Michael Pupil serves as VP of Collections at Eltropy, where he guides credit unions and community banks in building collections practices that put empathy and digital convenience first. Drawing from over 20 years of expertise in financial services, IT, and software, he champions Eltropy’s AI-powered unified conversations platform to make past-due account management more human and effective. A sought-after industry speaker at CUCP, GoWest, and NWCUCA, Michael shares practical insights on building member loyalty through flexible, understanding approaches to financial challenges. LinkedIn

Eltropy is the leading unified conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution — all while maintaining the highest standards of security and compliance. Using Eltropy’s platform, CFIs can connect with and service their members and customers anytime, anywhere via Text, Chat, Video, Voice — all integrated into a single platform. For more information, please visit eltropy.com.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JUNE 30, 2025
ANTICIPATED DURATION: 60 MINUTES

Credit unions use social media to advertise their services, attract members, and become more noticeable. Learn how to ensure your social media presence is compliant with regulatory standards, strategize best practices, and talk about some thing to think about when your credit union is appearing on social media.

SUBJECT MATTER EXPERT

Kayley Grant is a Regulatory Compliance Officer at ViClarity and has nearly a decade of experience in the world of compliance. Kayley currently assists with consulting on compliance inquiries, providing credit unions across the country with state and regulatory guidance as well as training. She also advocates for credit unions on regulatory matters and assists in expressing the credit union perspective to state and federal regulators.
Kayley received her bachelor’s degree from Wartburg College and her law degree from Drake University Law School. Kayley also earned her NCCO certification.
ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.
EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JULY 14, 2025
ANTICIPATED DURATION: 60 MINUTES

This fast paced and informative program focuses on effectively managing verbal and potentially physical confrontations. When dealing with hostile people, it is often difficult for employees to remain calm and not take things personally. This program offers practical and easy to understand approaches to use in these situations. It focuses on personal safety and keeping the customer. Guidelines are provided on reading body language, facial expressions, and the “real” meanings of words. Employees are taught to take control of confrontations with win-win solutions in mind and to evaluate their own behavior in these situations.

SUBJECT MATTER EXPERT

Branch Walton is an Associate Dean of Student Services at Henley Putnam University, an on-line university specializing in intelligence, protection management, terrorism and counter-terrorism studies.  He is also currently active in training program development, management, and/or instruction for: the Miami Police Academy (Florida), Federal Law Enforcement Training Center, University of Findley, Eastern Kentucky University, South American Theft Group Intelligence Network, Miami Dade College, Broward County TRIAD, and South Florida INFRAGARD.

Branch has more than 40 years of experience in federal law enforcement, private security, and instruction.  He retired from the United States Secret Service after a 21-year career.  Assignments included Special Agent-in-Charge of a field office; instructor and Assistant Agent-in-Charge of the Office of Training; investigative and protective assignments at three field offices; and security details for Presidents Nixon, Carter, and Reagan.  Criminal investigative experience includes threat assessments as well as the investigation of and supervision of counterfeit cases. Prior to his USSS service, Branch was a commissioned officer in the U. S. Marine Corps and a special agent with the Office of Naval Intelligence.

Following his career with the Secret Service, Branch served as a Law Enforcement Coordinating Committee representative with a U.S. Attorney’s Office,  Director of Corporate Security for Cummins Engine Company, Chief of the Federal Law Enforcement Training Center’s Management Institute, as a criminal justice instructor at Indiana University at Bloomington, Indiana, and as President of the National Association for Bank Security-Profit Protection, LLC, a company specializing in security and compliance training for the banking industry.

Working through Thompson Consulting Group, LLC, Branch is a well-known speaker and author on workplace violence, executive protection, identity theft, school safety, and other security topics.  He continues to instruct at the Federal Law Enforcement Training Center’s Counter Terrorism Division and the Department of Homeland Security in the fields of physical and operations security.  He is a past or current adjunct faculty member of the criminal justice department of six universities.  Branch has authored numerous articles, two books, book chapters, and has consulted on several workplace violence training videos.

Thompson Consulting Group, LLC provides consultative training services for financial institutions that are looking for experts with actual industry experience. With our firm, you learn to handle real-world issues using methods based on practical solutions for the community institution — unlike security firms or computer penetration companies, which only know our industry from the outside. We provide training, risk management advisory services, banking expos, community programs, and physical risk assessments.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JULY 14, 2025
DURATION: 90 MINUTES

Are you prepared when the lights go out? Whether you call it business continuity, disaster preparedness or operations restoration, it all comes down to having a multi-faceted plan to address the unexpected. Keeping your staff safe, bringing up critical operations, prioritizing next steps and recovery all need to be addressed before the inevitable. Join us as we walk through the necessary steps and determine sound practices.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citation:

• 12 CFR 749 Appendix B

SUBJECT MATTER EXPERT

Jeff Duffy, Assistant Vice President, Education and Events, is responsible for producing and delivering payments education and training to Wespay members through workshops and webinars. With a passion for payments, he aims to build and share knowledge with members in effective and meaningful ways. He also supports members who reach out via our Payments Hotline, providing guidance while helping payments professionals on their journeys.

Prior to joining Wespay, Jeff spent over 12 years in various roles, including Branch Relationship Specialist, Contact Center Senior Representative, and Payments Department Team Lead. His most recent position was Payments Department Supervisor.

Jeff holds a Bachelor of Arts degree in Political Science from the University of Washington. He is an Accredited ACH Professional (AAP) and Accredited Payments Risk Professional (APRP). In addition, he was selected into Wespay’s Emerging Leaders in Payments Program in 2022 – 2023 where he worked closely with our leadership team to gain valuable career-developing skills.

As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JULY 21, 2025
ANTICIPATED DURATION: 60 MINUTES

Understanding the financial health of your credit union is vital for every stakeholder. Beyond being a cornerstone of institutional success, it is also a regulatory requirement for the Board of Directors to grasp the fundamentals of balance sheets and income statements. This knowledge equips them to ask meaningful questions and make informed decisions about the credit union’s financial trajectory. The NCUA Call Reports provide a powerful tool for monitoring financial performance. They offer easy access to key data, allowing comparisons with other credit unions in your region or those with similar business models. In this session, we’ll dive deep into the structure, limitations, and practical applications of Call Reports.

SUBJECT MATTER EXPERT

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC.  Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee. A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections.  He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: JULY 28, 2025
ANTICIPATED DURATION: 60 MINUTES

Join communication and leadership skills expert Pamela Jett for an engaging session where you’ll learn the secrets to professional and effective communication in virtual meetings. Whether you’re leading a team, participating in a group call, or connecting with members, mastering video call etiquette is essential. This program will equip you with the skills to shine in any virtual environment.

• Prepare for Success: Discover simple tips for setting up a professional and distraction-free video call environment.
• Dress to Impress: Gain insights on virtual dress codes and how to present yourself confidently.
• Engage Effectively: Master Strategies to maintain focus, body language, and eye contact on camera.
• Communication Clarity: Leverage best practices for speaking, listening, and avoiding interruptions during calls.
• Etiquette Essentials: Unlock the secrets to great introductions, participation, and even ending calls professionally.
• Dos and Don’ts: Learn to avoid common mistakes that could hinder your virtual presence.

SUBJECT MATTER EXPERT

As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application.  With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.

Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: AUGUST 4, 2025
ANTICIPATED DURATION: 60 MINUTES

GLBA, which aims to protect consumers’ private financial information, imposes critical regulations that credit unions must adhere to. Join ViClarity’s Compliance Officer Sabrina Ducksworth-Brown, NCCO as she covers the core principles of GLBA, including privacy, data security, and the safeguards required to maintain compliance while providing best practices to mitigate risks and ensure credit unions are meeting their obligations under the law.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citation:

NCUA Letter to Credit Unions 00- CU-02

SUBJECT MATTER EXPERT

Sabrina Ducksworth-Brown started her journey in the financial services field 10 years ago as a Call Center Representative for an Alaska credit union. She has also held other positions such as Escalation Specialist, Compliance Administrator, and BSA Officer for a small credit union in California. Operations and BSA are her focus areas. In her current role as a Compliance Officer with ViClarity, Sabrina provides regulatory guidance and support on a state and federal level for credit union clientele throughout the country.
ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

Delivery Method: This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.
Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: AUGUST 4, 2025
ANTICIPATED DURATION: 60 MINUTES

How prepared is your institution for internal theft and fraud?  Embezzlements were the one of the most reported SAR events filed by financial institutions. This riveting session identifies the behavioral changes that can identify internal frauds in the making!  We review the warning signs that every staff member should look for or be able to identify to help stop an internal embezzlement.  Discover where the thief will spend the stolen funds and how they keep their stealing from being found. Know whether you should do the investigation or hire a Certified Fraud Investigator. This insightful program provides you the tools needed to understand the workings of an internal fraud.

SUBJECT MATTER EXPERT

Thompson Consulting Group, LLC provides consultative training services for financial institutions that are looking for experts with actual industry experience. With our firm, you learn to handle real-world issues using methods based on practical solutions for the community institution — unlike security firms or computer penetration companies, which only know our industry from the outside. We provide training, risk management advisory services, banking expos, community programs, and physical risk assessments.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: AUGUST 11, 2025
ANTICIPATED DURATION: 60 MINUTES

This webinar picks up where basic BSA leaves off. In this webinar we explore the responsibilities of the BSA officer and/or department. Starting with the Risk Assessment (soon to be a regulatory requirement) through the other “Pillars of Compliance” we will systematically review the requirements to meet the objectives of the credit union’s BSA and OFAC programs including CTRs, monitoring, SARs, and OFAC screening. After that, we will review any other latest developments and recent enforcement actions. BSA officers, anyone working with the BSA department, Branch Managers, risk, compliance and audit will all find useful information in this webinar.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citations:

• 12 CFR 748.2(c)(4)
• FFIEC BSA/AML Examination Manual
• NCUA Letter to Credit Unions 05-CU-09 FAQs
• Additional NCUA BSA Resources

SUBJECT MATTER EXPERT

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training all over the country for various trade associations and financial institutions, and also speaks at numerous financial institution conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools and conducts dozens of webinars for organizations throughout the country.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.  

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: AUGUST 11, 2025
ANTICIPATED DURATION: 60 MINUTES

If you thought BSA and OFAC were only for the frontline or your BSA department, think again. Those share secured loans the credit union offers may be safe from a repayment perspective, but are considered higher risk under the Bank Secrecy Act. This webinar covers not only the basics of
BSA and OFAC compliance but also the loan frauds and scams that cost consumers and the banking industry billions of dollars per year. We will also review SAR and lending-specific record retention requirements. This webinar is designed for anyone taking loan applications, processing or underwriting, loan approval or review, funding, and would be beneficial to collections, compliance, risk management and audit as well.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citations:

• 12 CFR 748.2(c)(4)
• FFIEC BSA/AML Examination Manual
• NCUA Letter to Credit Unions 05-CU-09 FAQs
• Additional NCUA BSA Resources
• 15 S. Code § 1681
• 42 S. Code § 3601
• 42 S. Code § 3619

SUBJECT MATTER EXPERT

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training all over the country for various trade associations and financial institutions, and also speaks at numerous financial institution conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools and conducts dozens of webinars for organizations throughout the country.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.  

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: AUGUST 11, 2025
ANTICIPATED DURATION: 60 MINUTES

This webinar explores not only the basics of BSA and OFAC compliance for frontline staff, but also covers new developments in those topics, new red flags, new schemes and scams, as well as revisiting some of the old favorites. From Customer/Member Identification Requirements, OFAC screening, Due diligence, Beneficial Ownership to completing CTRs, SARs and various recordkeeping requirements, this webinar has it all. Branch managers, frontline staff, compliance, risk management or audit department personnel are encouraged to join.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citations:

• 12 CFR 748.2(c)(4)
• FFIEC BSA/AML Examination Manual
• NCUA Letter to Credit Unions 05-CU-09 FAQs
• Additional NCUA BSA Resources

SUBJECT MATTER EXPERT

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training all over the country for various trade associations and financial institutions, and also speaks at numerous financial institution conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools and conducts dozens of webinars for organizations throughout the country.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.  

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: AUGUST 11, 2025
ANTICIPATED DURATION: 60 MINUTES

Join us for an insightful webinar on Regulation X under the Real Estate Settlement Procedures Act (RESPA). This session will provide a comprehensive overview of the key provisions impacting mortgage servicing, including disclosures, servicing requirements, and borrower protections. Whether you’re a mortgage servicer, compliance officer, or industry professional, you’ll gain a clear understanding of how to ensure compliance with Regulation X and avoid costly penalties.

Key topics will include:

• An introduction to Regulation X and its purpose under RESPA
• Requirements for early intervention and loss mitigation procedures
• Timely and accurate disclosures, including the Notice of Default and Foreclosure
• Handling escrow accounts and annual statement obligations
• Enforcement, penalties, and best practices for compliance

Our expert speakers from ViClarity will guide you through the complexities of Regulation X and offering practical solutions to stay compliant. Don’t miss out on this opportunity to strengthen your understanding of RESPA and enhance your organization’s mortgage servicing practices.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citations:

• 12 U.S. Code § 2601
• 12 CFR 1024

SUBJECT MATTER EXPERT

Crystal Streeper has over 15 years of experience in the financial industry, specializing in credit union operations, lending, and compliance. Currently a Compliance officer with ViClarity, Crystal provides state and regulatory compliance assistance and training to our affiliated credit union leagues and partners with various credit unions nationwide.

ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.  

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: AUGUST 25, 2025
ANTICIPATED DURATION: 60 MINUTES

Join us for an essential webinar on the Appraisal Independence Rule issued by the Consumer Financial Protection Bureau (CFPB). This rule plays a critical role in ensuring that appraisers are free from undue influence during the valuation process, which is vital for maintaining the integrity and fairness of the mortgage industry.

In this session, we’ll dive into the key aspects of the Appraisal Independence Rule, covering compliance requirements, common pitfalls, and best practices. Whether you’re involved in mortgage lending, real estate transactions, or compliance oversight, this webinar will provide valuable insights to help you navigate the complex landscape of appraisal independence within your organization.

SUBJECT MATTER EXPERT

Crystal Streeper has over 15 years of experience in the financial industry, specializing in credit union operations, lending, and compliance. Currently a Compliance officer with ViClarity, Crystal provides state and regulatory compliance assistance and training to our affiliated credit union leagues and partners with various credit unions nationwide. ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: AUGUST 25, 2025
ANTICIPATED DURATION: 60 MINUTES

A hybrid work model offers significant flexibility for your staff and enhances your recruitment efforts. However, it also introduces additional compliance challenges.  Are you confident you’re adhering to the regulations in every jurisdiction where your remote employees work? Do you have a clear understanding of your employees’ residency and its implications?  With the rise of hybrid and remote work, understanding and complying with the complex web of state and local regulations affecting your operations has become more critical than ever.  This session offers a comprehensive approach to identifying risks and managing the challenges of today’s multi-state workforce.

SUBJECT MATTER EXPERT

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC.  Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee. A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections.  He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: SEPTEMBER 8, 2025
ANTICIPATED DURATION: 60 MINUTES

As the regulatory environment evolves, it’s crucial for credit unions to stay informed on the latest updates and ensure their practices remain compliant with FCRA requirements. Join ViClarity’s Compliance Officer Sabrina Ducksworth-Brown, NCCO as she covers FCRA key provisions, compliance requirements, recent regulatory changes and best practices for reporting and managing consumer credit information.

This training may assist your credit union in meeting the recommendations and requirements noted in the following citations:
12 CFR §717 Appendix E. III

SUBJECT MATTER EXPERT:

Sabrina Ducksworth-Brown started her journey in the financial services field 10 years ago as a Call Center Representative for an Alaska credit union. She has also held other positions such as Escalation Specialist, Compliance Administrator, and BSA Officer for a small credit union in California. Operations and BSA are her focus areas. In her current role as a Compliance Officer with ViClarity, Sabrina provides regulatory guidance and support on a state and federal level for credit union clientele throughout the country.
ViClarity (formerly PolicyWorks) serves credit unions by assisting them in maintaining regulatory compliance, soundness, and overall strength. With its comprehensive features in technology, compliance, audit, and risk management, ViClarity is a pivotal resource for credit unions seeking excellence in their operations.

Delivery Method: This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.

RELEASE DATE: OCTOBER 27, 2025
ANTICIPATED DURATION: 60 MINUTES

The ability to easily “read” others and adapt communication to enhance effectiveness with them is crucial to building great relationships, especially with “difficult” people. In this application-rich program participants will:

• discover a powerful system for understanding self and others
• leverege a robust matrix for “reading” and understanding others
• learn how to adjust communication styles connect and engage with others
• uncover powerful strategies to enhance relationships, be more persuasive and engaging, and effectively manage conflict – even with people who are difficult
• practice applying the system in real-life scenarios

SUBJECT MATTER EXPERT:

As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application.  With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.

Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.

Delivery Method: This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

Expiry note: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.