RELEASE DATE:  SEPTEMBER 9, 2024
ESTIMATED DURATION: 60 MINUTES

Do you have to answer that subpoena?    The answer is clearly…..maybe!  Almost every privacy law, rule and regulation require us to protect our members’ financial data, but there are specific exceptions.  There are very specific rules governing your response to valid subpoenas and even your ability to seek recovery of expenses.  Your credit union must understand the proper method to assess and timely respond to federal subpoenas to maintain member privacy and avoid potential liability.

Note:  This program will discuss only federal subpoena rules and general procedures and is intended for credit unions from all states.

MEET THE SUBJECT MATTER EXPERT

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC.  Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee.

A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections.  He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

RELEASE DATE:  SEPTEMBER 9, 2024
ESTIMATED DURATION: 60 MINUTES

The federal government has made it very clear it wants to increase its collections efforts.   Add to that the rising delinquency levels and we have a recipe for problems.   Creditors are always on the hunt for additional recoveries and they do not take kindly to being ignored.  Your credit union needs to be prepared and understand what to do when you receive a garnishment or levy requiring you to hand over a member’s funds. Understanding the rules and avoiding common landmines will help reduce the risk and potential liability of an improper response.

Note:  This program will discuss only federal levy and general garnishment rules and procedures and is intended for credit unions from all states.

MEET THE SUBJECT MATTER EXPERT

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC.  Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee.

A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections.  He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

RELEASE DATE: SEPTEMBER 16, 2024
ESTIMATED DURATION: 60 MINUTES

Regulation Z protects people when they use consumer credit.

Consumer credit includes but is not limited to:

• Mortgage loans and Reverse mortgages
• Home equity lines of credit
• Open-end credit
• Installment loans

The regulation covers topics such as:

• Annual percentage rates
• Credit card disclosures
• Periodic statements
• Mortgage loan servicing and appraisal requirements

While Regulation Z is not a new rule, it still proves to be very complex to understand and follow. Join Crystal Streeper with ViClarity, to review our regulators updates, problematic items within the rule, and a breakdown of understanding the regulations’ purpose.  Register today!

MEET THE SUBJECT MATTER EXPERT:

Crystal Sagum has over 14 years of experience in the financial industry, specializing in credit union operations, lending, and compliance. Currently a Compliance officer with ViClarity, Crystal provides state and regulatory compliance assistance and training to our affiliated credit union leagues and partners in California/Nevada along with various credit unions nationwide. At ViClarity, we support credit unions with a variety of services and solutions that tackle governance, risk, and compliance management, so you can stay focused on your mission to improve the financial wellbeing of your members and communities.

RELEASE DATE: SEPTEMBER 23, 2024
ESTIMATED DURATION: 60 MINUTES

When it comes to a security event or breach, it isn’t a matter of “if” but “when”. No one is immune, no one is 100% secure. Any breach regardless of the type or size can be potentially devasting and the catalyst for breaches continuing to emerge and intensify.  Phishing, Ransomware and BEC are considered one of the top cybersecurity attack vectors and affect all industries as well as single individuals.  To assist the threat actors we now have Ransomware as a Service (RaaS), a pay for use malware furthering the ease of unleashing ransomware.   And if all that isn’t enough, business email compromise (BEC), another damaging form of cybercrime has exploded on the scene. The outcome of an attack can result in huge financial losses but that isn’t the only concern, what about reputation risk?

Financial institutions are particularly vulnerable by the very nature of the business. You have information that thieves want, information they can parley into cold hard cash, if not the cash itself. Your incident response plan should provide confidence that you have the right personnel and procedures in place to deal effectively and timely to s a security breach.  Not to mention the financial services industry is mandated to implement security controls and a framework for identifying potential risks, monitoring for and detecting unauthorized access mitigating the outcome, effectively responding to the event, and notifying customers, law enforcement and regulators when it does happen. Be sure that examiners will be looking at your Plan.

The incident response plan shouldn’t be just a checklist. You need well thought out detailed procedures/response steps that have been practices and tested to ensure you are as prepared as you can be when a security breach happens.

Objectives:

• Understanding the need for an incident response plan
• Developing a comprehensive incident response plan

MEET THE SUBJECT MATTER EXPERT

Susan Orr is a leading financial services expert with vast regulatory, risk management, and security best practice knowledge and expertise. During her 14-year tenure as an examiner, Susan held numerous lead positions including Regional IT Examination Specialist, Special Assistant to the Regional Director, Special Assistant to the Director of DSC, and Special Assistant to the Vice Chairman of the FDIC. Susan was also a lead instructor for the FDIC’s technology school and was instrumental in key industry initiatives such as the FDIC E-Risk Strategic Initiatives Risk Monitoring Committee, the Chicago Region Interagency Technology Group, and the Federal Financial Institutions Examination Council (FFIEC) IT Handbook rewrites.

RELEASE DATE:  SEPTEMBER 30, 2024
ESTIMATED DURATION: 60 MINUTES

Financial thieves are always looking for cracks in today’s payment systems. Some typical schemes include phishing, spoofing, and identity theft. This webinar will help you develop effective anti-fraud policies and procedures to mitigate risk and protect your financial institution.

MEET THE SUBJECT MATTER EXPERT:

Patty Presta, AAP, NCP, Vice President of Professional Development Events – Patty Presta, AAP, NCP is Vice President of Professional Development Events at WesPay and has conducted ACH training since 1994. Her responsibilities include training financial institutions through live workshops, webinars, and webcasts, as well as consulting on such topics as ACH Origination, Risk Management, Elder Financial Abuse, Human Trafficking and other electronic payment-related issues. Patty has taught at many industry conferences including NACHA’s Payments Conferences and Payments Institute.

As an innovative payments association, Wespay is dedicated to guiding members through the ever-evolving payments industry with education, information, advisory and advocacy services. Our dedicated team partners with financial institutions, fintech companies, third-party payment providers and organizations that supply payment services related to operations and compliance, risk management and fraud, as well as payments strategy and planning.

As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

RELEASE DATE: OCTOBER 7, 2024
ESTIMATED DURATION: 60 MINUTES

Stop that check! (or ACH or debit card transaction) What is the credit union’s responsibility for addressing requests to place a stop payment? Who has the authority to place a stop payment? Does it make a difference if it is a cashier’s or teller’s check?  What is the credit union’s liability if it fails to honor a properly placed stop? These are just some of the issues we tackle in this webinar, along with the timing requirements, return reasons and many other aspects related to stopping payment on thesder items.

This webinar is intended for anyone who deals with stop payment requests : tellers, member serve representatives, branch managers; call center representatives, back-office employees, audit and compliance.

MEET THE PRESENTER

Mary-Lou Heighs founded Compliance Plus, Inc. to help credit unions with the always changing world of compliance.  She joined the credit union movement in 1989 and has worked as a loan officer, marketer, collector as well as almost every position within credit unions.  After working in credit unions, she transitioned to the Research and Information department for the California Credit Union League where she provided compliance assistance to all California and Nevada Credit unions.  As President of Compliance Plus, Inc. Mary-Lou now provides compliance training all over the country for various Leagues and credit unions nationwide.

RELEASE DATE: NOVEMBER 4, 2024
ESTIMATED DURATION: 60 MINUTES

The purpose of Regulation E is to protect consumers when they use electronic fund and remittance transfers.

Electronic fund and remittance transfers include but are not limited to:

• ATMs
• Direct Deposit
• Gift cards
• Telephone transfers

The regulation covers topics such as:

• Disclosure of fees and limits
• Error correction resolution procedures
• Liability
• Receipts

Join ViClarity’s Jennifer Adkisson, for a training session on Regulation E, where she will guide you through essential aspects of the Electronic Fund Transfer Act. Discover the scope of covered transactions and consumer rights, ensuring a solid grasp of disclosure requirements and error resolution procedures. Stay up-to-date with recent changes and amendments to this crucial regulation. Geared towards compliance officers, operations managers, and frontline team members, this training provides practical insights and tools to navigate the complexities of electronic fund transfers effectively. Elevate your understanding of Regulation E, safeguard consumer rights, and enhance your institution’s compliance practices. Register today!

RELEASE DATE: NOVEMBER 18, 2024
ESTIMATED DURATION: 60 MINUTES

The goal of this course is to help Credit Union staff and security personnel to consider ways to prevent robberies at their facilities as well as to keep them and the members safe from traumatizing experiences caused by a robbery.

Safety Measures 

From 2003 to the present, Credit Union robberies have been on the decline. Law enforcement credits it to there being better safety measures in place. Things like robbery deterrence signs, security cameras, panic buttons and silent alarms, bullet-resistant glass, and barriers. Safety Measures that will be address include:

• Visibility & Lighting
• Secure Entry/Exit Points
• Cash Management
• Regular Security Audits

Training and Preparation

Training and preparation are valuable for deterrence. Developing and regularly rehearsing robbery response procedures ensure that staff members know what to do in case of a robbery, including how to activate alarms, provide descriptions of suspects, and help law enforcement. Get your repetitions in before you need to use them. In this section we will discuss:

• Listen with your eyes
• 40 Bits vs 20 Million Bits of Information
• Complying With Robbers’ Demands
• Activate Emergency Protocols
• Collaborate with Law Enforcement
• As We Train So Shall We Fight

Techniques to Prevent a Robbery

Prevention techniques are not limited to physical security measures. We will discuss techniques you can practice to prevent a robbery once the robber is in the credit union. In this section we will discuss:

• 2022 Partial Bank/ Credit Union Stats
• Understanding Human Nature Response
• Become Likeable
• Community Engagement
• Conversation not Interrogation
• Body Language

MEET THE SUBJECT MATTER EXPERT

Troy Smith is a Negotiation Instructor and Coach at The Black Swan Group, he is a retired San Antonio Police Department officer who spent 23 years with the department, including 22 years in specialized units—such as the SWAT/Crisis Negotiators team and the U.S. Marshals’ Fugitive Task Force. During his career, Troy was involved in more than 300 hostage negotiations, including 270 as a lead negotiator. He never lost any of them.  

RELEASE DATE:  DECEMBER 2, 2024
ESTIMATED DURATION: 60 MINUTES

Telephone etiquette still matters in today’s digital world. The ability to be professional and effective over the telephone is a must-have skill set. In this fast-paced and solution-filled program, participants will discover how to be professional, confident, and productive over the phone and much more!

• Sharpen your communication skills and avoid misunderstandings
• Discover how to compensate for the loss of body language
• Master strategies for diffusing angry callers while keeping your cool
• Leverage simple tools to exude professionalism
• Discover the words to choose and the words to lose that make difficult calls easier

Delivered with Pamela’s signature high-energy, humor, and a dash of neuroscience, participants will leave with powerful new tools, increased self-awareness, and an action plan for success, even with the difficult callers.

MEET THE SUBJECT MATTER EXPERT

As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application.  With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.

Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.

RELEASE DATE:  DECEMBER 9, 2024
ESTIMATED DURATION: 60 MINUTES

In today’s digital age, written communication skills are more important than ever, especially when it comes to email. Join us for an insightful webinar where we delve into the nuances of effective written communication, with a special focus on email correspondence spanning various age groups.

• The fundamentals of written communication: Explore the basic principles of clear, concise, and effective writing that form the foundation of all communication, including emails.
• Understanding generational communication differences: Gain valuable insights into the diverse communication preferences and styles across different generations, including Baby Boomers, Gen X, Millennials, and Gen Z.
• Bridging the generation gap in email communication: Learn practical strategies for tailoring your email messages to resonate with recipients from different age groups, ensuring your messages are well-received and understood by all.
• Email Best Practices: Discover tools tips and techniques that help ensure professionalism and effectiveness in email communication.
• Words to Choose and Words to Lose: Identify common language pitfalls and poor choices and learn what to use instead so emails are positive, inclusive, and effective.

Equip yourself with the skills and strategies needed to excel in written communication, particularly in the context of email correspondence across generations. Whether you’re a seasoned professional or just starting your career, this webinar will provide valuable insights to enhance your communication effectiveness and build stronger connections in today’s diverse workplace.

MEET THE SUBJECT MATTER EXPERT

As an internationally recognized communication and leadership expert, speaker, author, and executive advisor, Pamela Jett works with professionals to better understand that choosing to be “Relentlessly Positive” even in difficult situations isn’t naïve… it’s leadership. Pamela takes people beyond basic theory and strategy to an unparalleled level of application.  With a wide-ranging clientele, Pamelas has a proven track record of helping audiences gain tools they can use immediately. With a focus on practical tools delivered in a motivating and entertaining way, she is a trusted advisor to brands around the globe.

Pamela Jett’s unique programs are power-packed with practical application, real life techniques and a dash of neuroscience. Her unique combination of humor, intellect and evidence-based tools is sure to leave you inspired and ready to make positive changes for increased leadership and communication success.