RELEASE DATE: APRIL 27, 2026
DURATION: 60 MINUTES

As digital banking evolves from a convenience to a necessity, the legal framework supporting your electronic records must be bulletproof. This program offers an in-depth analysis of the Electronic Signatures in Global and National Commerce Act (E-Sign Act), moving beyond the basics to explore its critical impact on disclosures, signatures, and long-term record retention. Designed for both newcomers and seasoned professionals, this session provides the technical clarity and actionable strategies needed to manage a compliant digital environment that stands up to regulatory scrutiny

Attendees will learn:

• Required disclosures
• The mandatory six-step consent process
• Demonstrable consent requirements

ABOUT THE PRESENTER

Kristen Tatlock is a dynamic, nationally recognized speaker and trusted compliance consultant with more than 36 years of hands-on experience in the credit union world. Known for her deep expertise, Kristen helps credit unions navigate the complex landscape of regulatory compliance—from advertising rules and social media policies to Regulation E, Regulation Z, the Bank Secrecy Act, Fair Lending, and just about every other compliance challenge out there.

She’s a prolific writer and editor, having authored countless articles, white papers, and compliance manuals, and she’s the creative force behind many widely used training programs. Kristen holds national certifications in Compliance and the Bank Secrecy Act and is a sought-after trainer at both national and state-level events, where she shares her knowledge with clarity, energy, and real-world insight.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training. 

EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program the same day an updated version is being released.

RELEASE DATE: APRIL 27, 2026
ESTIMATED DURATION: 75 MINUTES

Subpoenas, IRS levies, child support orders, and judgment garnishments require precise and timely action. This session breaks down legal obligations, operational workflows, protected federal benefit rules, and common compliance pitfalls. Attendees will gain clarity on roles and responsibilities, response timelines, and documentation practices to reduce legal and regulatory risk.

This session will cover:

• Understand legal obligations related to subpoenas, IRS levies, and judgment garnishments
• Apply federal benefit protection lookback requirements correctly
• Clarify staff roles, response timelines, and documentation standards
• Reduce operational errors that trigger member complaints or regulatory scrutiny
• Create a defensible, consistent garnishment workflow

ABOUT THE PRESENTER

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC. Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee. A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections. He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training. 

EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program the same day an updated version is being released.

RELEASE DATE: MAY 4, 2026
ESTIMATED DURATION: 75 MINUTES

We’ve heard the stories, or experienced firsthand ourselves – yes – distracting or unruly directors. They come in many forms and in some familiar stereotypes. Find out how you can manage unruly director behavior and keep your board on track to provide peak strategic value. This task belongs to every member of the board, not just to the board chair. Starting with good governance practices you can arm yourself with tools for:

• Having difficult conversations;
• Holding directors accountable;
• Creating an innovative and dynamic board culture;
• Maximizing teamwork and rapport;
• Preventing distractions and rambling board meetings;
• And much more…

ABOUT THE PRESENTER

Kevin Smith is Consultant and Publisher with TEAM Resources. He brings extensive experience in training, designing and implementing professional development resources to nourish the growth of leaders within the credit union industry. Kevin facilitates strategic planning processes, teaches Strategic Governance to Boards of Directors, and oversees the TEAM Resources board self-evaluation programs with credit unions nationwide. Kevin is co-author of A Credit Union Guide to Strategic Governance. This essential book helps Governance teams become as effective as possible.

Previously, Kevin spent 10 years at the Credit Union National Association (CUNA), in the Center for Professional Development as Director of Volunteer Education. During his tenure at CUNA, he created and brought several new programs to the credit union movement. One of these is the CUNA Volunteer Certification Program. He also created the CUNA Training On Demand series of downloadable training courses, and the CUNA Pressing Economic Issues series featuring the CUNA economists. Before joining CUNA, Kevin spent several years teaching at the University of Wisconsin-Whitewater.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.