RELEASE DATE: MARCH 23, 2026
ESTIMATED DURATION: 75 MINUTES

Fraud losses continue to evolve in complexity and impact. This session examines recent fraud cases affecting credit unions, highlighting what went wrong, where controls failed, and how small process gaps created large losses. Participants will walk away with practical lessons, red flags to monitor, and concrete steps to strengthen fraud detection, response, and recovery efforts.

This session will cover:

• Analyze recent fraud cases impacting credit unions and identify control failures
• Recognize operational red flags that were missed or ignored
• Evaluate internal response breakdowns that increased losses
• Strengthen fraud reporting, escalation, and recovery protocols
• Deploy practical enhancements to frontline and back-office controls

ABOUT THE PRESENTER

Attorney, author, consultant and nationally recognized trainer, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC. Through Reed and Jolly, Mr. Reed provides guidance to credit unions concerning a variety of matters including the establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters and corporate governance. In addition to his legal expertise, Mr. Reed is a Certified Fraud Examiner and Chairman of a Supervisory Committee. A former trial attorney and Vice President and General Counsel of Apple Federal Credit Union, Mr. Reed is particularly noted in the areas of credit union operations, governance, security, bankruptcy and collections. He has been selected to train federal and state field examination staff on numerous issues including BSA, Field of Membership, ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management, Cybersecurity and Bankruptcy.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program the same day an updated version is being released.

RELEASE DATE: MARCH 30, 2026
ESTIMATED DURATION: 90 MINUTES

Financial thieves are business people, just like us. Their job is to learn the cracks in our systems. Our job is to fill those cracks. Gain the tools needed to develop effective anti-fraud policies and procedures, mitigate risk and protect your financial institution. Learn the latest scams affecting the payments industry and sound practices to protect your organization against schemes such as phishing, spoofing, identity theft and other types of fraud.

The subject matter expert is creating this description. Please check back in the coming days for more details about this informative session.

ABOUT THE PRESENTER

Before coming to WesPay, Connie LaChance spent nearly twenty years working in the credit union industry. She began her career in accounting and quickly became immersed in ACH payments. For over twelve years, she has been involved in ACH Operations; with the past eight years managing the ACH department at Ent Credit Union and participating in the Federal Reserve’s Retail Payments Advisory Group. Connie currently holds the AAP, APRP, and NCP designations.
As an innovative payments association, Wespay is dedicated to guiding members through the ever-evolving payments industry with education, information, advisory and advocacy services. Our dedicated team partners with financial institutions, fintech companies, third-party payment providers and organizations that supply payment services related to operations and compliance, risk management and fraud, as well as payments strategy and planning.
As a Direct Member of Nacha, Wespay is a specially recognized and licensed provider of ACH education, publications, and support. Wespay is directly engaged in the Nacha rulemaking process, the Accredited ACH Professional (AAP) Program and the Accredited Payments Risk Professional (APRP) Program. Additionally, Wespay is partnered with ECCHO, as a designated Educational Partner for the National Check Professional (NCP) accreditation program.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter.

EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released.

RELEASE DATE: APRIL 6, 2026
ESTIMATED DURATION: 75 MINUTES

It’s become cliché to mention how much more complex credit unions are and by default credit union board work. But even as we take that fact for granted board orientation programs have often not kept up that pace and are lacking. It’s imperative that new board members get up to speed as quickly as possible and have a full understanding of the work. In this session, Kevin Smith will provide an overview of a comprehensive orientation program and provide an approach to customizing your program.

This session will cover:

• Training topics: Requirements & beyond
• Timeline for onboarding and a calendar
• An Onboarding Checklist
• An Approach to Mentoring
• The Value of Associate Director Programs
• Staff Involvement and Limitations
• And more.

ABOUT THE PRESENTER

Kevin Smith is Consultant and Publisher with TEAM Resources. He brings extensive experience in training, designing and implementing professional development resources to nourish the growth of leaders within the credit union industry. Kevin facilitates strategic planning processes, teaches Strategic Governance to Boards of Directors, and oversees the TEAM Resources board self-evaluation programs with credit unions nationwide. Kevin is co-author of A Credit Union Guide to Strategic Governance. This essential book helps Governance teams become as effective as possible.

Previously, Kevin spent 10 years at the Credit Union National Association (CUNA), in the Center for Professional Development as Director of Volunteer Education. During his tenure at CUNA, he created and brought several new programs to the credit union movement. One of these is the CUNA Volunteer Certification Program. He also created the CUNA Training On Demand series of downloadable training courses, and the CUNA Pressing Economic Issues series featuring the CUNA economists. Before joining CUNA, Kevin spent several years teaching at the University of Wisconsin-Whitewater.

LEARNING METHOD This training is available as an on-demand webinar, organized into chapters. Learners can choose to watch individual chapters or complete the entire program. Unlimited testing is provided as the last chapter. 

EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program no more than 4 weeks prior to an updated version being released. Expired programs will still appear in your My Account details area with EXPIRED and the year of the release in the title field. However, you will not be able to view the training or access the handouts.