RELEASE DATE: AUGUST 31, 2026ESTIMATED DURATION: 75 MINUTES
What does it really
Event Details
RELEASE DATE: AUGUST 31, 2026 ESTIMATED DURATION: 75 MINUTES
What does it really mean to be a member of a credit union, not just a customer? This session will explore the unique legal and operational framework that sets credit union membership apart from traditional banking relationships.
We’ll begin by examining the rights and privileges of credit union members, including their ownership interest and governance role. From there, we’ll walk through how to properly establish membership eligibility before opening an account, including common field of membership considerations and documentation practices.
The session will also take a practical look at account ownership structures. We’ll cover how joint accounts function, the rights of joint owners, and the limitations and considerations when working with non-member joint account holders. In addition, we’ll address how to establish membership for non-natural persons such as businesses, trusts, and organizations.
Finally, we’ll review key compliance requirements tied to account opening and maintenance, including Customer Identification Program (CIP) obligations, as well as best practices and regulatory considerations when terminating memberships.
Whether you’re new to account administration or looking to sharpen your expertise, this session will provide a clear and practical understanding of membership and account ownership in today’s credit union environment.
SUBJECT MATTER EXPERT
Heather Line is the Director of Compliance Support for the three-state alliance of leagues serving credit unions in California, Nevada and Utah. In this role, she helps credit unions of all sizes navigate today’s complex regulatory environment by providing practical guidance, training and in-depth regulatory analysis. Heather brings more than 30 years of financial institution compliance experience, spanning both credit unions and banks. Over the past 16 years working with credit union leagues, she has built a reputation as a trusted advisor, dynamic trainer and a (slightly unusual) living dictionary of everything compliance. She holds the BSACS and CUCE designations from America’s Credit Unions, along with a B.A. in English – a degree she has found surprisingly valuable throughout her financial services career.
LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.
EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program the same day an updated version is being released.
At the heart of every credit union is a relationship of special trust—a fiduciary bond where members rely on the discretion and expertise of employees
Event Details
At the heart of every credit union is a relationship of special trust—a fiduciary bond where members rely on the discretion and expertise of employees and volunteers. This session explores the critical intersection of legal mandates and ethical standards, providing a comprehensive overview of the duties of Care, Loyalty, and Obedience. Attendees will learn how to balance the interests of individual members with the welfare of the membership as a whole, specifically addressing how to navigate complex scenarios where clear regulations may not exist. Gain the tools needed to uphold your overriding duty: guarding the assets and confidence of the members you serve.
Attendees will learn:
Potential liability for failure to meet fiduciary obligations
Defining fiduciary duty
Fiduciary responsibilities of staff, management, and volunteers
Join fellow credit union HR and Org Development staff for a networking lunch designed to spark meaningful conversation and peer connection. Lunch will be provided, and the discussion
Event Details
Join fellow credit union HR and Org Development staff for a networking lunch designed to spark meaningful conversation and peer connection. Lunch will be provided, and the discussion topics will be guided by attendees, giving participants the opportunity to share challenges, exchange ideas, and learn from one another’s experiences.
Please RSVP to Antonia Scott at as@utahscreditunions.org if you’d like to attend.
Lunch will be provided at the Association’s offices in Salt Lake City.
As faster payment technologies emerge, it’s up to you to keep up and still look for and detect fraud. This webinar will focus on the
Event Details
As faster payment technologies emerge, it’s up to you to keep up and still look for and detect fraud. This webinar will focus on the risks of faster payments and some of the tools available to protect your financial institution.
