Unauthorized transactions are one of the most common, frustrating and misunderstood areas of compliance for credit unions. This session will break down how unauthorized activity is defined and handled across three key frameworks:
*Regulation E for electronic funds transfers (EFTs)
*Regulation Z for credit cards and other open-end credit
*Uniform Commercial Code (UCC) for checks
We’ll explore what actually qualifies as an “unauthorized transaction” under each law/regulation, highlighting important distinctions that impact how claims are evaluated and resolved. From there, we’ll walk through member rights and credit union obligations, including error resolution requirements, liability limitations, and investigation standards.
The session will also address common misconceptions and operational pitfalls, such as authorized users claiming fraud, disputes involving recurring transactions, and misunderstandings around altered or forged checks under the UCC.
Designed for frontline staff, operations, and compliance professionals, this class will provide practical guidance to help you consistently and confidently handle unauthorized transaction claims while meeting regulatory expectations.
