Check out all that's happening.
09nov11:00 pm12:30 pmACH Basics: Exception, Origination and Risks
Get a clear understanding of ACH exception processing and how non-compliance can lead to rule violations and customer frustration. This class covers reclamations, returns, and
Get a clear understanding of ACH exception processing and how non-compliance can lead to rule violations and customer frustration. This class covers reclamations, returns, and NOCs, including tips to limit liability.
13nov9:00 am3:00 pmQuantum Group Conference
Registration now open! The Quantum Group Conference is a one-day event designed exclusively for professionals from small credit unions. This interactive conference
Registration now open!
The Quantum Group Conference is a one-day event designed exclusively for professionals from small credit unions. This interactive conference features educational presentations focused on the unique opportunities and challenges facing small credit unions, along with dedicated time for networking, peer-to-peer collaboration, and meaningful discussion. Open to association members at no charge as a dues-supported benefit, the Quantum Group Conference provides a valuable opportunity to learn, share ideas, and strengthen connections with colleagues from across the industry.
View the agenda HERE
Association Office
455 E 500 S, Suite 400
16nov9:00 amThe Employment Relationship from Entrance to Exit
RELEASE DATE: NOVEMBER 16, 2026ESTIMATED DURATION: 75 MINUTES Equip your HR team and people managers with a practical, end-to-end roadmap for the
Equip your HR team and people managers with a practical, end-to-end roadmap for the entire employee lifecycle. This session walks through recruiting and hiring, onboarding fundamentals, day-to-day performance management, remote and hybrid work considerations, and offboarding. Attendees will learn how to spot compliance risks early, apply best practices with confidence, and implement tools that can reduce employers’ exposure while supporting a consistent, respectful employee experience—from the first job post to the final paycheck and beyond.
Jonathan Cohen is a Founding Partner of Joseph, Cohen & Del Vecchio and serves as the firm’s Head of Litigation. He represents a wide range of clients in high-stakes litigation involving employment, commercial, and trade secret matters. Mr. Cohen’s advice-and-counseling practice includes employment matters such as wage-and-hour compliance, internal investigations, pay equity, disability leaves, workplace violence, harassment, retaliation, discrimination, and wrongful terminations. He also regularly advises C-level executives in employment negotiations, separation agreements, and indemnification matters.
Robyn C. Callahan is a partner at the business law firm of Joseph, Cohen & Del Vecchio, having initially joined the firm as Of Counsel in 2014. She is a skilled litigator specializing in business litigation, employment law and commercial disputes, including complex class actions. Ms. Callahan’s employment practice focuses on discrimination, harassment, retaliation, wrongful discharge, pay practices, wage and hour violations, employee hiring, discipline and termination, defamation, as well as other employment-related tort claims.
LEARNING METHOD This is an on-demand e-learning program requiring learners to interact and actively engage throughout the training.
EXPIRY NOTE: eTrain reserves the right to expire program links that may include information no longer valid such as regulation and rule changes. In most cases, we will expire a program the same day an updated version is being released.
02dec10:00 am11:00 amIgnite Leadership Series: Curiosity as a Practice
What if curiosity was the secret ingredient to stronger teams, deeper connections, and better communication? Dr. Pham will guide your audience through thought-provoking exercises that
What if curiosity was the secret ingredient to stronger teams, deeper connections, and better communication? Dr. Pham will guide your audience through thought-provoking exercises that challenge assumptions, spark authentic dialogue, and build bridges across differences. Attendees won’t just listen—they’ll actively engage in meaningful conversations that shift perspectives and inspire action.
Expect:
Interactive exercises to strengthen communication skills
A-ha moments that challenge the way we see ourselves and others
A high-energy, laughter-filled session that sticks
Who is the Ignite Series for? The Ignite Series is designed to enhance your leadership skills and help you become your best leader. It will be valuable to anyone in your organization who leads a team, from the frontline to the CEOs.
07dec11:00 am12:15 pmEffective Collections Techniques
Rising delinquency and household financial stress require a disciplined, compliant collections strategy. This session focuses on practical techniques for improving contact rates, increasing recoveries, managing
Rising delinquency and household financial stress require a disciplined, compliant collections strategy. This session focuses on practical techniques for improving contact rates, increasing recoveries, managing hardship situations, and using data to prioritize accounts. Participants will learn how to balance empathy with performance while reducing credit and compliance risk.
This session will cover:
Increase recoveries while reducing regulatory and reputational risk
Analyze current delinquency trends and portfolio stress indicators
Improve contact strategies and payment negotiation techniques
Segment accounts using data-driven prioritization methods
Manage hardship and workout programs compliantly
10dec9:00 am11:00 pmCompliance Essentials: Business Lending and Deposit Compliance
Please join us for our final Compliance Essentials class for 2026 Business accounts follow a different set of rules than consumer accounts, and knowing which
Please join us for our final Compliance Essentials class for 2026
Business accounts follow a different set of rules than consumer accounts, and knowing which regulations apply, and which don’t, is key to serving business members without creating compliance risk. This webinar walks through the federal regulations that govern business loans and deposit accounts and clarifies where common consumer protections don’t apply.
We’ll also cover NCUA field of membership requirements for federal credit unions and member business loan and commercial loan requirements and restrictions for all federally-insured credit unions.
For state-chartered credit unions, the session will also address state-specific requirements in California, Nevada, and Utah.
Attendees will leave with a clear picture of their obligations and practical guidance for applying them to day-to-day in business lending and deposit account operations.

August 5, 2026

June 3, 2026

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April 1, 2026

March 11, 2026