Credit Card Compliance

08jan12:00 amCredit Card ComplianceeTrain Webinar

Event Details


Please note: To ensure you have access to the most recent information, an updated version of this webinar is released every year in the month of January.

Credit cards are a great source of convenience for the member, but they come with lots and lots of rules and regulations for the creditors who issue them. In this webinar, we take an in-depth look at issuance and availability, applications, solicitations and underwriting requirements, statements and changes in terms as well as special rules regarding payments. Also addressed are the requirements for handling claims of unauthorized use and notification and investigation of errors. As well as the marketing rules and requirements on raising rates. After this webinar you will:

  • Understand the requirements for ability to pay and the rules applied to applicants under 21
  • Define the term unauthorized use
  • Determine when the credit union is allowed to charge a fee for making a payment
  • Explain the timeframes for investigation of errors and responses
  • Differentiate between application disclosures and account opening disclosures

Anyone who is involve in taking credit card applications, underwriting or marketing credit cards, handling credit card payments, notification of unauthorized use, resolving notices of errors or determining when rates can be raised should listen to this webinar.

*Note: this webinar does not cover network (VISA, MasterCard)  rules and procedures.


Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training all over the country for various trade associations and financial institutions, and also speaks at numerous financial institution conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools and conducts dozens of webinars for organizations throughout the country.



(Monday) 12:00 am(GMT-07:00)